OneDesk for Wholesale Support Professional Services Automation
How does OneDesk help my Support team?
Support Wholesale Clients & Track Service Project Issues
Provide Faster B2B Customer Support with Wholesale Ticketing
Wholesale B2B Support teams, OneDesk ticketing is your hub for managing customer issues with large orders, returns, or product quality concerns. Capture from client emails, phone (via forms), or a dedicated B2B support portal. Custom views like 'Bulk Order - Shipping Damage Claim' or 'Product Defect Report - Client X' organize resolutions. SLAs ensure timely support for business customers. Reporting identifies common B2B support issues.
Fast Support for Wholesale Client Orders & Inquiries
Enable your support team to address wholesale client inquiries about orders, products, billing, or logistics efficiently. A client portal allows them to submit support tickets through forms designed for wholesale business needs. Your team can build a knowledgebase with product FAQs, shipping policies, and ordering guides. Live chat offers immediate help for urgent wholesale client needs.
Improve B2B Client Support for Wholesale Orders.
Providing excellent B2B support to retail clients regarding orders, shipments, and products is key for Wholesalers. OneDesk's automations enhance this service. Our platform lets you create workflows for managing inquiries from retailers about order status, product availability, or returns of damaged goods. New support tickets from B2B clients can be automatically triaged by account or issue type. They are then routed to the sales support or customer service team best able to assist. You can also use automated replies to acknowledge inquiries and provide tracking information for shipments. OneDesk’s versatile automations improve client satisfaction. This strengthens your wholesale partnerships.
Provide Support for Wholesale Clients
Client support or account management teams in wholesale, providing assistance to retailers with orders, product information, or returns is vital for strong partnerships. OneDesk helps you deliver excellent B2B support. Its robust features include tools for tracking retailer inquiries, managing issues related to shipments or product quality, and maintaining a knowledge base of product specifications and FAQs. The platform’s versatility allows you to tailor support workflows for different types of wholesale clients. As your business grows, OneDesk's unique scalability ensures your client support remains responsive and effective.
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