OneDesk's Features Index

Powerful Project Management & HelpDesk Features

OneDesk offers many powerful features for your helpdesk and project management needs. Find the features that can help you and your team maximize time and efficiency. Reference this index to find the features that you need and learn more about them.

Helpdesk Ticketing System

Live Chat SupportMultiple Ways to Create Tickets
HelpDesk Agent ManagementWebforms
Email to TicketKey Performance Indicator
Agent Communication

Project Management Solution

Project Portfolio ManagementTracking Task Activity
Tracking WorkReporting
Key Performance IndicatorCustomizable & Shareable Work Views
Team ManagementAgile Project Management
Task Scoring & PlanningResource Allocation
Assignment Management, Scheduling & LevelingProject Collaboration with Teams
Client Project CollaborationTeam & Customer Communication

Administrative Roles/Capabilities

Security Roles & PermissionsCompany Preferences
LanguageSingle Sign-On

Ticket Management

Tracking WorkTracking Ticket Activity
SLA ManagementTicket Prioritization
Customer Requests to TicketsTicket Detail Panel
MacrosReporting
Dashboard WidgetDefault Views
Linking ItemsSubtasks
NotificationsTicket Collaboration
Resource allocation

Task Management

Tracking Task ActivityTask Prioritization
Task Detail PanelMacros
Dashboard WidgetDefault Views
Linking ItemsSubtasks
NotificationsTracking Work
CollaborationReporting
Resource allocationCustomer Communication

Communication Channels

Live-Chat MessengerCustomer Portal
WidgetClient Communication
Team & Customer Communication
Notifications

Customer Management

MacrosB2B Customer Service
Customer Relationship ManagementWidget

User Management

Agent Performance MonitoringTeam Management
User Activity TrackingCustom Views
TeamsTracking Work
Macros

Email Management

Email SettingsEmail Tracking
Email Customization

Automation

Workflow AutomationsAutomated Bot Responses

Configurability

Timesheet SettingsTask Settings
Tickets SettingsProject Settings
User SettingsCustomer Settings
Customer app settingsWebform Settings
Knowledgebase SettingsCustomizable Applications
Custom Fields

Integrations

Knowledgebase

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