OneDesk's Features Index

Powerful Project Management & HelpDesk Features

OneDesk offers many powerful features for your helpdesk and project management needs. Find the features that can help you and your team maximize time and efficiency. Reference this index to find the features that you need and learn more about them.

Want to see how OneDesk’s features compare to other helpdesk or project management software? Use this helpful checklist.

Helpdesk Ticketing System

Live Chat SupportMultiple Ways to Create Tickets
HelpDesk Agent ManagementWebforms
Email to TicketKey Performance Indicator
Agent CommunicationCustomer Feedback & Satisfaction
Saved RepliesTracking Time Spent on Tickets
KnowledgebaseAuto Ticket Routing
Creating Tickets from Live ChatData Exporting
Tickets Analytics

Project Management Solution

Project Portfolio ManagementTracking Task Activity
Tracking Time Spent on TasksReporting
Key Performance IndicatorCustomizable & Shareable Work Views
Team ManagementAgile Project Management
Task Scoring & PlanningResource Allocation
Assignment Management, Scheduling & LevelingProject Collaboration with Teams
Client Project CollaborationTeam & Customer Communication
Cloning from Project TemplatesSharing Projects with Customers
Sharing with Users & Teams Project Roles & Permissions
Auto-TriagePrivate Projects & Project Archiving
Data ExportingProjects Analytics
Task Dependencies

Administrative Roles/Capabilities

Security Roles & PermissionsCompany Preferences
LanguageSingle Sign-On

Ticket Management

Tracking Time Spent on TicketsTracking Ticket Activity
SLA ManagementTicket Prioritization
Customer Requests to TicketsTicket Detail Panel
MacrosReporting
Key Performance IndicatorConfigurable Work Views
Linking TicketsSubtasks
NotificationsTicket Collaboration
Resource AllocationCustomer Satisfaction Scoring
Custom FieldsPrinting Tickets
Combined View for Tickets & TasksMerging Tickets
Configurable StatusesConfigurable Ticket Types

Task Management

Tracking Task ActivityTask Prioritization
Task Detail PanelMacros
Key Performance IndicatorConfigurable Work Views
Linking TasksSubtasks
NotificationsTracking Time Spent on Tasks
CollaborationReporting
Resource AllocationCustomer Communication
Custom FieldsPrinting Tasks
Sharing Projects with CustomersSharing with Users & Teams
Combined View for Tickets & TasksMerging Tasks
Configurable StatusesConfigurable Ticket Types
Task Dependencies

Communication Channels

Live-Chat MessengerCustomer Portal
Web WidgetClient Collaboration
Team & Customer CommunicationNotifications
Mobile App

Customer Management

Custom FieldsB2B Customer Service
Customer Relationship ManagementSharing Projects with Customers
Importing Customers

User Management

Agent Performance MonitoringTeam Management
User Activity TrackingCustom User Management Views
Custom FieldsTracking User Timesheets
Communicating with Users & TeamsSharing with Users & Teams
Importing UsersUsers Analytics

Email Management

Automated EmailsEmail Tracking
Email CustomizationCreate Your Own Email Templates
Use Your Own SMTP ServerMonitor Incoming Ticket Creation

Automation

Workflow AutomationsAutomated Bot Responses

Integrations

APIZapier
Single Sign-On

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