AI Integration
Meet Odie, OneDesk’s AI. Increase team efficiency and customer satisfaction with AI-powered support tools.
Scale your support with AI
Reduce your workload and resolve issues faster
AI agent
Provide support 24/7 and to multiple customers at a time. The AI Agent learns from your content – website, knowledgebase articles, canned responses, and historic replies.
Summarize tickets
Need to loop in a teammate? Forget what this ticket was about? Instead of sifting through long threads, let OneDesk AI condense complex tickets into short actionable summaries.
Generate KB articles
Build out your knowledge base easily and keep track of your solutions. Easily convert tickets into structured knowledge base articles. OneDesk AI removes personal information and extracts key information to create detailed articles.
AI suggested replies
Why spend time looking for a saved reply or typing out a new one? Let AI easily draft intelligent replies based on the conversation context.
Generative AI help desk
Your AI copilot uses advanced LLM to understand the context of conversations and generate smart replies. The AI is integrated into OneDesk’s helpdesk software to help you provide the best support, faster.
AI self-service tools
Use AI to handle common questions and facilitate self-service so your human agents can focus on high value work. AI is integrated into the customer help center (knowledgebase, live chat, and ticket forms) to deflect tickets, respond to queries and summarize content.
