AI Agent
Meet Odie, OneDesk’s AI support agent. Increase team efficiency and customer satisfaction with AI-powered support tools.
Generative AI help desk agent
Your AI support agent uses advanced LLM to understand the context of conversations and generate smart replies. The AI is integrated into OneDesk’s helpdesk software to help you provide the best support, faster.
AI tailored to your company
Your AI agent's knowledge is based on your own content, so it provides the most accurate information. Train your AI with saved replies, knowledgebase articles or previous replies made by agents.
AI-powered support
Provide accurate and fast support with the AI assistant. The AI can suggest the best replies and kb articles or generate new replies for your support agents.
Customize your AI
Configure your AI bot's name and avatar to fit your company. Determine what knowledge your AI bot learns from, as well as how it answers.
AI-assisted customer support
OneDesk includes integrated customer support tools — the live chat, webforms, knowledgebase and portal. Enable your AI bot to provide natural and accurate support effortlessly.
AI-integrated knowledgebase
Aid customer self service in your knowledgebase. The AI assistant summarizes your knowledge to provide the best answers when customers search your KB.
Deflect common questions
Before submitting tickets in the web forms, the AI bot provides answers, deflecting tickets for already known issues or common questions
Support customers 24/7
Cut costs and provide global, 24/7 support with your always available AI agent. Your AI chatbot uses GPT-like conversational AI to answer customer queries based on your own content.