Analytics & Reporting

Use analytics to track goals, stay on target, and improve your performance over time. 

Valuable help desk analytics

Gain insights into your customers’ experience and your team’s performance. Create custom reports on tickets from hundreds of options. Use real-time charts and graphs to visualize ticket volume, time logs, wait times, and more. 

analytics charts

Enhance project efficiency over time

Make smart decisions and improve profitability. Track project and task progress, costs, and schedules as your team performs work.  Get a complete picture using a variety of built-in metrics. 

project management software work views

Dive deeper into OneDesk's reporting

Create, customize, and optimize with OneDesk’s analytics features.

Prebuilt reports

Choose from a variety of prebuilt reports and generate in a click.

Customizable reports

Customize and save your own reports with hundreds of options.

Scheduled reports

Stay on top of reporting by automatically scheduling reports by email.

Real-time charts

Choose from a multitude of built-in, real-time charts containing various KPIs.

Exporting

Export your task, ticket, project, and timesheet data in CSV. Export what you need with tons of filters & groupings.

History logs

Monitor changes and gain visibility on interactions whenever you need with an extensive audit log.

Custom dashboards

Save your favorite real-time charts to your own custom dashboard view.

Report on everything

Create reports for all work in OneDesk - tickets, tasks, projects, timesheets, and more.

More about analytics from the OneDesk blog

How to Create a Custom Chart Dashboard

The charts tab within the Analytics application allows you to analyze the efficiency of your customer support, and overall performance of your team and project ...
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How to Make Custom Reports in OneDesk – Examples

OneDesk’s reporting tool is a versatile way to present data relating to your business. There are many templates which exist by default in OneDesk, but ...
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All About Reports in OneDesk

OneDesk ships with some pre-set report templates included. These let you quickly generate reports on tickets, tasks, projects, timesheets, and invoices with just a few ...
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