Client Communication & Collaboration
Increase Your HelpDesk Effectiveness and Efficiency
OneDesk allows you to message your clients directly as well as have it attached to shared tickets, tasks and projects. This provides you with the flexibility to choose your preferred channel of communication. The messenger app is where you can access all of your conversations.
OneDesk lets your clients communicate and collaborate with you through a customer portal. They can follow up with a ticket they created by sending additional relevant information, attachments and even creating new tickets. Your customers can then keep up to date with the status of their requests.
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