Custom Fields

Embed Specific Information To Tickets, Tasks & Projects

Custom Fields

OneDesk lets you create custom fields that attach as properties to your tickets, tasks, timesheets, projects, users and customers. This allows you to:

  • Reduce the back and forth information gathering between yourself and customers by prompting a requester to include specific information prior to submitting a support ticket via webform
  • Optimize workflow and save time by creating automations based on custom field properties
  • Track your work as billable or non-billable
  • Organize and group your users and customers based on custom properties

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