HelpDesk & Project Management
OneDesk lets you create custom fields that attach as properties to your tickets, tasks, timesheets, projects, users and customers. This allows you to:
- Reduce the back and forth information gathering between yourself and customers by prompting a requester to include specific information prior to submitting a support ticket via webform
- Optimize workflow and save time by creating automations based on custom field properties
- Track your work as billable or non-billable
- Organize and group your users and customers based on custom properties
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