Employee Portal

Empower your employees by giving them access to the portal. Employees can see the status of tickets or project tasks, create new tickets, and communicate with your team.

Get Started Free
See all features

Free 14-day trial · No credit card required

Keep employees updated

Invite your customers to log into the customer portal where they can find updates about the status of their tickets. They can discuss further with you, or add additional information, including attachments. 

Self-service ticket portal

Enable self-service with the ticket portal. Employees can login to view or add information to their tickets.

Collaborate on tasks

Use the tickets portal, tasks portal, or both! Share projects to give access to all the project's tasks. In the tasks portal, customers can share files or ideas, and stay up-to-date on progress. 

Allow employees to submit new tickets

Employees are able to easily submit new tickets though integrated forms. Your forms can collect all the information you need with custom fields and required properties.

Configure your employee portal

You can configure many aspects of your employee portal to fit your brand and preferences. Add your own colors, logos, and portal name. Define which tickets or tasks a customer can view as well as which properties your employees can see and edit. 

customer portal configuration

Deploy your website widget

How your employees access the portal is up to you! Embed the web widget onto your website to give employees access to the portal and other apps. If you prefer, you can provide a link to the portal or embed it to a page. 

Brand & configure

The portal is configurable to the needs of your organization. Set which tickets or tasks an employee can access as well as which properties they can see. Add your own logo, portal name, and company colors. 

Mobile accessible portal

Employees can access the portal from their mobile phone's browser, allowing them to stay updated even on-the-go.

More from the OneDesk blog

Self-Service Best Practices

With the advancement of technology and the increasing expectations of modern consumers, self-service options have emerged as a crucial component of effective customer support strategies. ...
Read More →

The Tickets and Tasks Portals for Customers

What are the tickets and tasks portals? Along with the knowledgebase and messenger, the tickets and tasks portals are available as new mobile-friendly web applications. ...
Read More →

How A Software Company uses the OneDesk Client Portal Software

The role of software in management cannot be overlooked. Software has found application in diverse management areas beyond naming, and the roles continue to expand ...
Read More →
Scroll to Top