Email to Ticket

Manage customer service and improve your ticket management with OneDesk’s email to ticket features. 

email ticketing flow

Powerful email ticketing

Directly connect an MS 365 or Google Workspace account or auto forward from any email provider to start capturing tickets by email. Capture tickets even from multiple inboxes. Organize, track, manage, and resolve tickets seamlessly in one location. 

Monitor Email Messaging

Productive email ticketing

Centralize your email tickets in OneDesk – no more lost context, or missed updates. Use powerful organization tools and work views to stay on top of tickets and get clarity on assignments and progress. 

Automate everything

When a ticket is created inside OneDesk, automations can be applied to fit your specific workflow needs. Automations are flexible and powerful tools to cutdown on work.  Automatically: 

  • Assign
  • Route
  • Reply
  • Update
  • And more!
help desk automatic replies

Everything to deliver great support

Email ticketing is just the beginning. 

SLAs

Effectively manage your ticket response and resolution time with SLAs.

Notifications

Stay updated with push and email notifications on tickets.

Workflows

Automate actions and define your workflow with easy and flexible rules.

Integrations

Connect MS 365, Gmail, WordPress, QuickBooks, and more for a better experience.

Mobile

Reply to customers, update tickets, and stay up-to-date from the OneDesk mobile app.

Surveys

Get value feedback and keep an eye on agent performance with satisfaction surveys.

Time Tracking

Log time and monitor performance with easy to use timesheets and timers.

Live Chat

Provide real time support to customers with built-in live chat for your website.

More about email ticketing from the OneDesk blog

7 Reasons to Switch to a Ticketing System From Email

Is your support inbox becoming difficult to manage? As your company expands, you get more and more requests. With ...
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Email to Ticket Flow – Incoming/Outgoing Set-Up: Complete Guide

Receive emails as tickets from one or multiple inboxes, so multiple agents can respond to customers from a central ...
Read More →

Best Practice: Auto Forward Email to Ticket

OneDesk automatically creates new tickets in your account when received from your support email. You can directly connect your ...
Read More →

Start managing your tickets

Free for 14 days. 

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