Linking Items

HelpDesk & Project Management

Linking Items

OneDesk lets you link tickets and tasks for quick access and label them to determine their relationships. Linking allows you to:

  • Provide a mutual connection and easy access points between two work items by creating a ‘related to’ link
  • Flag work that is a duplicate of another to ensure your team doesn’t begin working on them independently
  • You can prioritize the completion of one task over another by creating a ‘blocked by’ link

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Sending

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