Live Chat Messenger

Improve your customer support with OneDesk’s live chat feature. Add chat to your site, help customers and convert prospective customers.

Live chat for your website

Provide excellent service by providing your customer with live chat directly from your website. The live chat widget is easy to implement on an website.

Brand & customize

OneDesk lets you customize the live chat messenger to match your brand. You can customize how it looks as well as the welcome and automated response messages. This allows you to keep your brand image and tone when serving your customers.

Keep in-touch across multiple channels

OneDesk keeps you connected with your customers through omnichannel. Communication that begins from live chat can continue through email. Maintain contact with the customer at all times without losing any conversation history.

Help desk integrated live chat

OneDesk lets you create customer records and tickets from live chat conversations with customers. Creating tickets from live chat also puts those issues into the ticket resolution workflow. Conversations can be easily converted and attached to tickets so that nothing is lost.

Conversational AI-powered chatbot

Support your customers 24/7 and reduce your support load with the OneDesk conversational AI agent.

Personalized generative AI

Your AI agent is fully your own! Your AI agent provides accurate information because its trained only on your company's content - knowledge base articles, saved replies, and previous agent replies.

Natural & context-aware chat

Using advanced GPT models, your AI agent understands the context of conversations and can respond intelligently to customer queries.

AI-integrated live chat

The AI can deflect tickets and provide continuous support in the live chat, knowledgebase, and webforms - all available in your OneDesk subscription.

Everything to deliver great live chat support

Delight your customers with all the chat features of OneDesk.

Quick support

Live chat offers fast yet personalized for small issues or questions.

Convert prospects

Convert prospective customers by providing them the ability to seek help right from your website.

Easy implementation

Simply copy and paste the chat widget code into your webpage or use one of our existing integrations.

Engage customers

Provide additional support avenues. Many customers prefer the convenience and accessibility of live chat.

Mobile

Answer live chat questions anywhere using the OneDesk mobile app.

Track conversations

Easily drill down to your customers' other conversations or tickets from their profile.

Convert chats to tickets

Log the support process or escalate issues by converting chat conversations into tickets.

Continue through email

OneDesk's email integration means you don't need to keep customers waiting. Unseen messages are sent by email.