Macros

Work More Efficiently

MacrosOneDesk lets you bulk edit tickets, tasks & projects. Create & save your favorite macros for later reuse. Free up your time with the ability to make a ton of changes all at once. Here are some useful macros:

  • Reassigning a bulk of tickets and tasks from one agent to another
  • Closing multiple tickets and notifying the requesters about change
  • Setting custom field values in bulk
  • Following a bunch of items to stay notified on them
  • Assigning to me and setting to “In Progress”
  • Assigning to my team and posting a message
  • Changing several tickets to tasks and moving them into a different project

And much more. Find out how to use macros here.

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