Work More Efficiently
OneDesk lets you bulk edit tickets, tasks & projects. Create & save your favorite macros for later reuse. Free up your time with the ability to make a ton of changes all at once. Here are some useful macros:
- Reassigning a bulk of tickets and tasks from one agent to another
- Closing multiple tickets and notifying the requesters about change
- Setting custom field values in bulk
- Following a bunch of items to stay notified on them
- Assigning to me and setting to “In Progress”
- Assigning to my team and posting a message
- Changing several tickets to tasks and moving them into a different project
And much more. Find out how to use macros here.
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