Macros

Work more efficiently with macros. 

OneDesk lets you bulk edit tickets, tasks & projects using macros.  Macros allow you to easily modify multiple items at once or multiple properties on a single item.

Create & save your favorite macros for later reuse. Free up your time with the ability to make a ton of changes all at once. Here are some useful macros:

  • Reassigning a bulk of tickets and tasks from one agent to another
  • Closing multiple tickets and notifying the requesters about change
  • Setting custom field values in bulk
  • Following a bunch of items to stay notified on them
  • Assigning to me and setting to “In Progress”
  • Assigning to my team and posting a message
  • Changing several tickets to tasks and moving them into a different project

And much more!

Learning resources

Learn all about creating and using macros to make bulk changes to tickets, tasks, and projects.

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Learn how to make bulk changes on timesheets .

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Learn how to use saved replies to answer common questions. 

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