Mobile Customer Portal
With the mobile-friendly customer portal, customers can view or update their tickets and tasks – anywhere and anytime.
View progress on-the-go
Your customers can use OneDesk’s mobile browser app (the Mobile-Friendly OneDesk) to quickly check the status, progress, and other details of their submitted items – tickets or tasks.
Reduce back-and-forth with a mobile customer portal
Customers can check up on the details of their requests or questions with a customer portal. Ultimately, a portal can reduce follow-up questions and increase customer satisfaction.
Work with your customers
The OneDesk tickets and tasks portals are powerful tools for customers. You can even allow your customers to work on tickets or tasks. For example, if you want, you can allow your customers to attach files, change the ticket status, or update a custom field.
Mobile communication on both sides
Customers can send messages from the details of a ticket or task in the mobile customer portal.
Your users can respond to incoming messages either from the OneDesk desktop app or their mobile device.
Portals for both tickets and tasks
Keep your submissions organized through the use of multiple portals.
The Mobile-Friendly OneDesk’s portal lets your customers easily access their submitted items, whether they are classified as tickets or tasks.
Configurable mobile customer portal
The mobile customer portal is configurable in many ways. Make configurations from your OneDesk desktop application. Set what items a customer can see as well as what properties they can see or edit. You can also configure the colors and logo to fit your company branding.
Learning resources
Set-up or configure the mobile tickets/tasks portal to fit your organization.
What can customers do or see on a mobile device?
Customers can access the customer applications from their mobile browser.