OneDesk's Mobile Browser App (Mobile-Friendly OneDesk)
Access OneDesk from a mobile browser for a lightweight alternative to our desktop application. Mobile help desk and project management in one place – from anywhere.
Mobile browser ticketing system
Access and work on tickets from your mobile device with the Mobile-Friendly OneDesk.
Respond to customer questions, edit ticket details such as percent complete and lifecycle status, and receive notifications all on your mobile device.
Mobile browser task management
Keep track of your tasks on your mobile device with the Mobile-Friendly OneDesk.
Stay organized with the tasks application and respond to questions from your team directly in a mobile browser.
Mobile browser timesheet submission
Submit hours directly in your mobile browser with the Mobile-Friendly OneDesk.
Either start a running timer or manually fill out timesheets to keep track of how much time you are spending on tickets and tasks.
Mobile-friendly customer apps
Have customers access the Mobile-Friendly OneDesk to gain access to the customer apps: Messenger, Webforms, Portal, and Knowledgebase.
Customers can submit tickets and questions directly to you from their mobile device.
Learning resources
Use the mobile responsive app to communicate, and create or update work.
Understand what agents on your team can do and see in the mobile app.