Optimize Your HelpDesk FlowOptimize Your HelpDesk Flow

Your customers use different methods of communication to reach you, and if you’re not prepared, a customer request might slip through the cracks. OneDesk makes it easy to funnel incoming requests to tickets through multiple methods, ensuring your helpdesk flow is optimized and no customer requests are missed.

Use the different ticket creation and capture functions to easily manage and organize incoming customer requests and ticket creation. Wherever your requests come from, you can be sure that all the important information you need is captured and that the tickets are organized in your OneDesk.

OneDesk makes it easy to create tickets from:

  • Live Chat or messenger conversations with customers
  • Internal messenger conversations with users/team members
  • Customizable webforms
  • Imported content
  • Incoming or auto-forwarded emails
  • Multiple application integrations
  • Customizable ticket creation forms

 

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