OneDesk for On-Premise
In a highly regulated industry or just prefer to manage your own data? OneDesk On-Premise is the same all-in-one platform, installed on your own servers so you get the ultimate level of control.
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Your servers, your rules
When you self-host OneDesk, your data never leaves your infrastructure. This is the ideal solution for teams that handle sensitive information or must comply with strict data residency laws. Because you own the server, you have 100% control over encryption, user access, and security protocols, ensuring you meet even the most rigorous internal or legal compliance standards.
Control the timing of your upgrades
In an enterprise environment, unexpected software updates can disrupt your team’s workflow. With the On-Premise version, you are in the driver’s seat. You receive notifications when new features are available, but you decide exactly when to pull the trigger on an update.
Centralize support without the external cloud
Even in a self-hosted environment, you need an efficient way to manage requests. OneDesk On-Premise allows you to set up internal help desks that capture tickets via email or web forms. You can automate the triage process all while keeping the communication entirely within your private network.
High-level planning on your infrastructure
Managing complex projects requires powerful tools, and self-hosting doesn’t mean you have to compromise. OneDesk On-Premise includes interactive Gantt charts, Kanban boards, and sub-task management. You can plan timelines, set dependencies, and track milestones, all from a secure, local dashboard.
A private portal for your stakeholders
Give your employees or clients a professional “front door” to your services. OneDesk allows you to set up a secure Customer Portal where users can submit requests and track progress. You can brand these portals to match your organization’s identity, providing a seamless and professional experience while the backend stays safely hosted on your servers.
Data-driven insights from your own database
Use OneDesk’s built-in analytics to track response times, project health, and team productivity. You can generate professional reports and schedule them to be sent automatically to leadership, keeping everyone informed with data you can trust.
Frequently asked questions about OneDesk for on-premise
You can install OneDesk on your own physical servers, or within your private cloud instances on platforms like AWS or Microsoft Azure. We recommend a Linux-based environment (such as Alma 8 or RedHat 8) for the best performance.
Yes! You get the same powerful help desk and project management tools. The primary difference is the hosting environment and the fact that you manage your own updates and maintenance.
We notify you via email when a new update is available. Your IT team can then follow our simple update procedure to bring the new features into your environment whenever you are ready.
Yes. If your organization's security needs change, we can help you migrate your data from our cloud servers to your own local installation so you don't lose any of your history or configurations.