Phone Ticketing

Answer incoming calls and convert them into tickets. OneDesk helps teams deliver great phone support from a powerful help desk system.

Receive calls in your helpdesk

OneDesk is a unified helpdesk system that brings all your communication channels together. Capture tickets from phone, email, chat, forms, and more. With OneDesk all customer interactions are accessible from a single organized interface.

Easy setup

Start taking calls in just one step. Just pick a number when you sign up for OneDesk Voice. You can use this number or easily forward existing calls.

Organized queues

Distribute incoming calls to the right people by creating queues for agents or teams.

Customer context

Improve customer support by keeping customer details and past interactions organized.

Create phone tickets

Easily log phone tickets from incoming calls. Tickets capture essential details like the customer’s phone number, the time of the call, the assigned agent, and more. OneDesk’s phone ticketing enables better tracking, organization, and resolution of customer issues.

Recording

Make sure nothing is missed with call recording. Recordings are attached to the call and ticket information.

Notes

Agents can add notes during or after the call to provide context and details, ensuring everything is logged for any future follow-up

Analytics

Reports and KPIs provide call and ticket volumes, response times, SLAs, and CSAT score, helping your team gain valuable insight into your support.

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