Project Collaboration with Teams

HelpDesk & Project Management Solution

Project Collaboration with Teams
OneDesk makes project collaboration a walk in the park. Work with your teammates on shared tasks and tickets, and progress further in your projects.

Project Collaboration

Project Collaboration

OneDesk lets you collaborate with your team at a project-level. Here are some ways in which you can benefit from this:

  • Share a project with your team so that they can access it and start collaborating
  • Share notes and attachments at the project-level to keep everyone on the same page
  • Update project followers in real-time through project-level announcements
  • Share useful work views to ensure that your data is displayed consistently

 

 

 

 

Task Collaboration

Task Collaboration

OneDesk encourages task collaboration by allowing multiple assignees to work on a given task. Here are some benefits of doing so:

  • Share attachments, notes and other information pertaining to the task
  • Create subtasks from the main task and split up the work between you and your team members
  • Communication at the task level notifies all assignees and followers

 

 

 

 

Ticket Collaboration

Ticket Collaboration

OneDesk lets you collaborate with your team on tickets. Here are some ways you can do so:

  • Ping teammates internally to get their help on resolving tickets
  • Linking to relevant Knowledge base articles to assist your team members
  • Escalate a ticket by changing it into a task or by re-assigning it to someone else better suited to resolve it

 

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