OneDesk has many helpful project management features to optimize your workflow and enable you to better manage your projects and teams.

Project Management Features 
Project Portfolio Management
OneDesk allows you to create portfolios to contain and organize your projects.
Tracking Task Activity
OneDesk lets you audit work done by having access to a full-trail transparent history of changes on tickets, tasks and projects.
Tracking Time Spent on Tasks
OneDesk allows you to track where your team's time and effort are being placed.
OneDesk lets you report on the progress of your tickets, tasks and projects. Stay on top of your helpdesk & project management efforts.
Key Performance Indicator
OneDesk has a dashboard widget that displays the key performance indicators for your operations.
Customizable & Shareable Work Views
OneDesk allows you to customize and share work views with your teammates.
Team Management
Powerful team management capabilities can help to keep your team working at peak productivity and ensure a higher quality of work for your customers.
Agile Project Management
Agile project management enables you to better manage your team’s work and strive for improved delivery of business value.
Task Scoring & Planning
Use agile points and points capacity to score and plan your tasks and manage your projects.
Resource Allocation
OneDesk helps you to allocate your existing resources to get work done.
Assignment Management, Scheduling & Leveling
OneDesk lets you easily assign work manually or automatically and schedule or level your tickets and tasks.
Project Collaboration with Teams
OneDesk helps you to work with your teammates on shared tasks and tickets, and progress further in your projects.
Client Project Collaboration
OneDesk lets you easily communicate and collaborate with your clients on projects.
Team & Customer Communication
OneDesk’s internal messenger system allows you to weave communication into your workflow.
Cloning from Project Templates
OneDesk lets you clone projects and work tasks to easily start the work you need to get done.
Sharing Projects with Customers
The OneDesk customer portal allows your customers to see the status of their submitted tickets, create new tickets, and access self-service options.
Sharing with Users & Teams
OneDesk helps you to work with your teammates on shared tasks and tickets, and progress further in your projects.
Project Roles & Permissions
OneDesk allows you to control who has access to what on multiple levels.
OneDesk lets you create auto-routing rules for tickets, tasks, and projects.
Private Projects & Project Archiving
OneDesk lets you create private projects and archive projects to declutter your workspace.
Data Exporting
OneDesk lets you export your data to be repurposed into reports.
Project Analytics
OneDesk has an analytics application that aggregates all of your data into one location.
Task Dependencies
OneDesk lets you set task dependencies by linking them together with a predecessor and successor relationship.
Merging Tickets
OneDesk lets you merge two or more tickets or tasks (items) into one to simplify your work.
Task Management
OneDesk helps make your task management work easier with many helpful features.
Configurable Statuses
OneDesk lets you configure the lifecycle statuses of each type of ticket, task, and project that you have enabled.
Task Detail Panel
Use OneDesk's specialized ticket or task detail panels to complete almost any action from a centralized location.
OneDesk lets you create and save macros to bulk edit tickets, tasks & projects.
Linking Tasks
OneDesk lets you link tickets and tasks for quick access and label them to determine their relationships.
In OneDesk, you can divide complex tickets and tasks into smaller, manageable subtasks.
OneDesk notifies you about the things you want to keep informed on, be it a conversation, ticket, task, or project update.
Configurable Task Types
OneDesk lets you configure unique task types to distinguish between incoming requests.
Custom Fields
OneDesk lets you create custom fields that attach as properties to your tickets, tasks, timesheets, projects, users and customers.
Printing Tasks
OneDesk enables you to generate printer-friendly pages of information for all your work tickets or tasks.
Combined View for Tickets & Tasks
OneDesk enables you to view and work on tickets and tasks together.
Workflow Automations
OneDesk lets you enable workflow automations to replace your repetitive and time-consuming activities.
Automated Bot Responses
OneDesk’s automated bot lets you display information to your customers based on triggers set by you.
Automated Emails
Use automated emails to send information to customers or users based on triggers you set.



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