The Project Management Solution with OneDesk

Inter-connected project management & helpdesk software that lets you get work done.
Plan, track, manage, and collaborate with OneDesk.

Make project planning a breeze

Project collaboration

Use the built-in project collaboration tools to collaborate on projects with your users, teams, or customers.

Project sharing

Share projects with a team, specific team members, or keep them private. You can even share projects with your customers.

Communication and collaboration

Keep connected with real-time discussions and email notifications regarding tasks and projects.

Scheduling and task assignment

Plan your schedule, or let OneDesk do it for you. Constrain dates, link tasks, and generate schedules with automatic CPM calculations. Automate the assigning of tasks or assign tasks in bulk to individuals, teams, or by round-robin.

Tracking work, time and costs

Keep track of your team’s work and progress and monitor the time they spend. Use timers and timesheets to keep tabs on their work activity. Review and track budgeting and costs for a given project.

Project organization

Organize your projects and work using portfolios, folders, links between tasks, and more.

View your work your way

OneDesk lets you visualize your work in multiple ways: Gantt charts, Kanban, calendar, and more! View and manage your work in the way that best suits your workflow, allowing you to keep track of all aspects of your project management.

Kanban

Use the Kanban view to maximize efficiency. Quickly change task statuses with a simple click-and-drag to allow you to easily manage your existing tasks. From the same view, you can easily add assignees or followers to a task.

Gantt chart

The Gantt view allows you to see dependency relationships between tasks, see which tasks overlap, and if there are too many scheduled at once. You can click and drag the scheduled dates for a project or task to adjust your workload quickly.

Calendar

See your monthly schedule to assess how work has been planned and how much actual work has been logged against the planned time. Click and drag the scheduled plan bars around to adjust dates easily and manage your workloads.

Filter views

Filter any view you are looking at to see details regarding a given project, those with upcoming due dates, based on project status, and more. Save these views and access them easily later on with a click.

Improve productivity by automating your workflow

Automate the changing of statuses as work advances so you and your team can better track how work is progressing and what needs attention.
Automatically close and/or archive tasks and projects that would otherwise clutter your workspace.
Send notifications to followers of a task regarding its status changes and updates to keep them informed about progress changes.
Automate task assignment or assign tasks by round-robin to free up the time your team spends allocating tasks. Ensure your team’s workload is balanced and that tasks are quickly assigned to those who are best suited to handle them.

Make communication easy

Messaging and live chat communication

Use OneDesk’s integrated message stream communication application to carry out multiple conversations in real-time or throughout the week. Create multiple conversations with those you need to get connected to and navigate back to your conversations easily.

Mobile app communication

OneDesk’s mobile app notifies your team about changes to their tasks, updates, newly-assigned tasks, and more. This helps increase efficiency and keeps your team members informed about the work they’re delegated to.

Internal and external conversations

Keep everyone on the same page by using OneDesk’s internal communication messaging system. Start conversations alongside tasks or separately with your team, an individual, a customer, or all at once.

Easily Track Your Team’s Work

Timers

Record time actively as you work on a task to ensure you capture the exact amount of time you work without the need to log time separately after-the-fact. Start the timer, pause, continue, and stop all with the click of a button.

Timesheets

Submit detailed timesheets of the time spent working on tasks. Customize the information your timesheets collect and keep a record of all timesheets submitted by individual users to ensure you are always aware of the work your users put in.

Dashboard monitoring

Use the dashboard to monitor and track task progress, see which employees have a running timer, project costs, task completion, unassigned work, etc. Simply click on different elements on the dashboard to filter for the information you need.

Collaborate with customers, end-users, and your team

Conversations attached to tasks

Communicate in-context next to task or project details. You can have multiple internal or external conversations on each task or project.

Follow tasks and conversations

Stay connected and up-to-date on tasks by becoming a follower. Followers will receive notifications about new messages.

Share files with users and customers

Attach and send files on messages. Attach relevant files directly to the task or project details.

Schedule reports to keep updated

OneDesk’s customizable reporting software allows you to schedule customized reports to be delivered to your inbox intermittently. This lets you keep track of all your employees and the work getting done with features like:

Out-of-the-box report templates
Custom report templates
Report scheduling sent to your email