Resource Allocation

HelpDesk & Project Management Solution

Resource Allocation

OneDesk allows you to allocate resources to get work done. Optimize work efficiency by assigning tickets, tasks, and projects to your team, balancing their workload, and reviewing work performance afterwards to learn how to improve your process further.

Assign the Right Resource for the Job

Assign the Right Resource for the Job

OneDesk lets you assign tickets or tasks to the team member best suited to tackle them. Use the assignee board to easily assign tickets and tasks to balance your team’s workload and optimize work efficiency. Sort your workers into teams based on their skill sets and then assign specific work to specific teams.

Balance the Workload & Optimize Efficiency

Balance the Workload & Optimize Efficiency

OneDesk has built-in features to tackle workload balance. Automated round-robin assignment makes sure that everyone gets an equal amount of work. Check the assignee board to see who’s available and who’s overloaded to reassign as needed. Check individual gantt charts and calendars to get an idea of when an individual is available.

Review the Effectiveness of Your Resource Planning

Review the Effectiveness of Your Resource Planning

OneDesk allows you to track the progress of your work through custom views and reporting. These allow you to review your resource allocation effectiveness and improve it further.

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