Team Management Capabilities
Better Team Management Starts Here
Powerful team management capabilities can help to keep your team working at peak productivity and ensure a higher quality of work for your customers. Manage your team easily and improve their overall performance with tools built to help you succeed. Keep communication flowing with a tightly-integrated communication system that lets you and your team stay connected while working on individual responsibilities.
Organize Your Users For Easy Assigning
Make easy work of organizing your users with smart team organization capabilities. A user can be in multiple teams at once to allow you to better allocate a user’s attention to the teams they can most benefit from.
Auto-Assign Work to the Right Team or Team Members
Your work shouldn’t sit around waiting to get assigned. Use powerful auto-assigning capabilities to delegate new tasks to a team, team member, or by round-robin. Ensure your tasks get immediate attention and don’t get lost in the crowd.
Track Work Effortlessly
Use the integrated work-tracking features to ensure you’re always aware of what’s getting done on your team and projects. Keep an eye on your team’s work through timesheets and view real-time progress with built-in active timers. Use custom fields on timesheets to collect all the information you need from your team members.
Communicate in Real-Time to Stay on the Same Page
Never lose touch or contact with your customers, team, or individual users. Use the internal messaging system to create multiple messaging streams and communicate with customers, teams, or individual users that you select. Keep customers updated and encourage them to collaborate with customer-facing conversations and keep team members informed with internal conversations.
Easily Manage Your Team’s Roles and Permissions
Use OneDesk’s easy role and permission assigning capabilities to organize your team members. Assign teams to projects, and simply add or remove members to give or take away access to the projects you share with that team. Give your team members roles to ensure they receive only the correct permission levels for every new project you share with them.
Monitor and Track All User Activity.
Keep an eye on your users’ activity and progress. View a history log of all actions done within OneDesk or on a specific ticket or task. Use and save filtered views to see specific activity.
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