Team Management Capabilities
Achieve better team management with OneDesk’s many features.
Streamline your team management process
Organize your users for easy assigning
Make easy work of organizing users with smart team organization capabilities. A user can be in one or multiple teams at once. This allows you to better allocate a user’s role to the teams they can most benefit from.
Auto-assign work to the right team or team members
Track work effortlessly
Use the integrated work-tracking features to ensure you’re always aware of what’s getting done on your team and projects. Keep an eye on your team’s work through timesheets and view real-time progress with built-in active timers. Use custom fields on timesheets to collect all the information you need from your team members.
Plus optimize team performance and resource management with OneDesk’s analytics. OneDesk has real-time KPI charts and reporting capabilities. Export reports and worklogs or analyze with customizable charts and graphs.
Communicate in real-time to stay on the same page
Never lose touch or contact with your customers, team, or individual users. Use the internal messaging system to create multiple messaging streams and communicate with customers, teams, or individual users that you select. OneDesk is especially useful for remote team management, as it is easy to collaborate and stay update-to-date.
Keep customers updated and encourage them to collaborate with customer-facing conversations and keep team members informed with internal conversations.
Easily manage your team’s roles and permissions
Monitor and track all user activity
Keep an eye on your users’ activity and progress. View a history log of all actions done within OneDesk or on a specific ticket or task. Use and save filtered views to see specific activity.
Learning resources
Set roles for projects. Project roles allow you to assign permissions for each user.
Communicate with individuals or teams from the OneDesk messenger.
Share projects with user or teams to keep work relevant to the right people.