Web Widget

Easily put customer-facing apps on your website using the web widget.

OneDesk lets you put a fully customizable customer-facing web widget onto your website. This allows your customers to interact with you through the various customer applications of OneDesk.
custom customer live chat software

Give customers the tools to interact

The web widget embeds the following customer applications: live-chat messenger, customer portal, webforms, knowledgebase. This allows your customer to choose between chatting live with a helpdesk agent, logging in to view the status of their tickets, submitting new tickets by filling out a form, or finding answers though a self-help interface. OneDesk provides different means of communication, catering to your customer’s preferences.

Easy to set up & fully customizable

The OneDesk web widget can be added to your website by injecting a JavaScript snippet. Afterwards you can easily configure your web widget from your OneDesk account. Add more customer-facing apps to the widget. Decide which customer apps you want the web widget to display to your website visitors. You can also completely customize your company branding ranging from color scheme, logo, bot and employee avatars, and personalized messages.

customizable live chat app

Learning resources

What is the web widget and how can I use it?

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Configure which apps appear in the widget, as well as colors, logos, and messages.

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Customize how your customers can access the customer apps.

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