Webforms let you distinguish between incoming customer requests by allowing your customer to easily submit a unique ticket or task type. Enable your users to submit all the information you need to resolve their requests.

webform ticket workflow

Require your customers to provide you specific information upfront to reduce back-and-forth questioning. Achieve this by using custom field creation in OneDesk to ensure you get the information you need.

Organize your webform’s incoming customer requests by auto-routing them into projects based on the requestor’s selection.

Every webform can look different and: 

  • Can collect unique information, with required fields
  • Can collect attachments
  • Can organize into a unique project
  • Can be embedded into a different location 
  • Will have its own URL





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