Workload View
The workload views in OneDesk allow you to intelligently schedule and assign tasks.
The workload view
The workload view is a layout used to visualize and understand your team’s workload. View total work on a monthly, weekly, or daily basis. Filter the view to a specific date range, by a task’s status, a task type, and more.
Assign tasks to the right people
When assigning a task, you can view each team member’s availability first. This feature allows you to assign to the most appropriate person for the task. From the same window, you can also schedule or reschedule the task.
Learning resources
Monitor user workload and availability from the workload view.
Assign tasks to the right people at the right time to maximize your resources.
Set your team’s working hours and days as well as vacations, to determine availability.