Customer Feedback Management

Include the customer in the product development process and turn feedback into actionable items.

Customer feedback management made easy

OneDesk comes with a customer portal that connects the customer to the product development process and makes customer feedback management easier.

How OneDesk facilitates customer feedback management:

• Customers can submit feedback, ideas, support requests and questions via the company’s customer portal
• Employees, partners and customers can collaborate and turn customer feedback into actionable items.
• Companies can publish suggestions for customers, employees and partners to vote for the ideas they like. The best ideas rise to the top.
• Companies can optionally allow (or disallow) customers to track their feedback’s status.
• Companies can collaborate one-on-one with a customer to clarify any details. The conversation can then be kept in one place, for future reference.
• OneDesk facilitates the ideas management process. Customer feedback can be classified into projects and assigned to team members.
• OneDesk’s help desk application helps companies to follow up on feedback to provide excellent customer support.
• Harness the power of customer feedback with OneDesk today!