Team Collaboration
Reduce silos and collaborate with your team on all your projects or support tickets.
In-context communication
In OneDesk, conversations can be attached directly to the relevant work item. Message your team (or customers) right next to the ticket or task details and conversation history. This reduces back and forth and ensures your team is up-to-date with the information they need.
Real-time messaging
Bring your communication into one system. Have conversations privately with your team or publicly with your clients.
Loop in teammates
@ message your teammates to bring them into a conversation. You can do this when messaging customers or from internal conversations.
Share files & work
Attach files to a message or directly to the ticket or task. Use the #hashtag in a conversation to link directly to a relevant work item. Your teammates can click the link to be directed to the details of the ticket or task.
Work collaboratively
Assign work to individuals or entire teams. Divide work optimally with tasks and subtasks. Get a complete picture of what your team is working on. Easily share and update across tasks and projects.
More on team collaboration from the OneDesk blog
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