Team Collaboration
Reduce silos and collaborate with your team on all your projects or support tickets.
In-context communication
In OneDesk, conversations can be attached directly to the relevant work item. Message your team (or customers) right next to the ticket or task details and conversation history. This reduces back and forth and ensures your team is up-to-date with the information they need.
Real-time messaging
Bring your communication into one system. Have conversations privately with your team or publicly with your clients.
Loop in teammates
@ message your teammates to bring them into a conversation. You can do this when messaging customers or from internal conversations.
Share files & work
Attach files to a message or directly to the ticket or task. Use the #hashtag in a conversation to link directly to a relevant work item. Your teammates can click the link to be directed to the details of the ticket or task.
Work collaboratively
Assign work to individuals or entire teams. Divide work optimally with tasks and subtasks. Get a complete picture of what your team is working on. Easily share and update across tasks and projects.
More on team collaboration from the OneDesk blog
Mobile Communication in OneDesk’s Mobile-Friendly App
The Mobile-Friendly OneDesk (MFOD, beta) provides an easy solution for communication between your users and customers. Access and respond to your conversation directly from your ...
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Creating Teams and Sharing Projects with Teams
OneDesk lets you create teams to group and organize your users. Users can belong to more than one team and can be assigned different roles ...
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Direct messaging between users in OneDesk
In OneDesk, you can have conversations by adding messages to tickets and tasks. When you do this, the followers of those items will get your ...
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