Liste des fonctionnalités des applications client de OneDesk

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Customer Apps Features

Live-Chat Messenger
OneDesk lets you support your customers in real time through a live-chat messenger.
Customer Portal
With OneDesk's customer portal, your customers can see the status of their submitted tickets, create new tickets, and access self-service options.
Web Widget
OneDesk lets you put a fully customizable customer-facing web widget onto your website that holds all your customer apps.
Webforms
Webforms let you distinguish between incoming customer requests by allowing your customer to easily submit a unique ticket or task type.
Knowledgebase
OneDesk allows you to create and easily maintain a knowledgebase where your customers can self-serve to find important information.
Automated Bot Responses
OneDesk’s automated bot lets you display information to your customers based on triggers set by you.
Creating Tickets from Live Chat
OneDesk lets you create tickets and tasks (items) directly from your live-chat messenger.
Custom Fields
OneDesk lets you create custom fields that attach as properties to your tickets or tasks. These fields can be added to your customer-facing webforms.
Auto Ticket Routing
OneDesk lets you create auto-routing rules for tickets and tasks submitted from customer apps.
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