OneDesk for professional services Product HelpDesk
How does OneDesk help my Product team?
Handle Service Product Tickets, Client Communication, and Platform Support Service.
Reliable Service Product Issue & Access Ticket Management.
Firms with products need support tracking. OneDesk captures inquiries about proprietary software or research via email or forms as tickets. Use custom views to filter by product or client account. Set SLAs for responding to product support requests. Reporting tracks product usage questions or issues.
Service Product Portal, Client Feedback Forms & Platform User Guide Knowledgebase.
Clients or internal users of specific products offered by the firm (e.g., software tools, data subscriptions) need dedicated support. OneDesk provides a customer portal for submitting support tickets, feature requests, or questions about product usage. Users track their submissions online. The knowledgebase offers user manuals, tutorials, API documentation (if applicable), and FAQs for the product. Live chat provides real-time assistance for product users.
Automate Service Product Routing, Feedback Workflows & Platform Update Tasks.
For firms offering standardized services software or data products use OneDesk automations for support. Set up workflows for handling client inquiries about product features troubleshooting software issues managing access to data platforms or collecting user feedback. Automatically triage support requests based on product/service tier client type or issue severity. Route complex technical problems or strategic feedback directly to the product management or development team. Send auto-replies with links to user guides knowledge bases or FAQs. It improves support for scalable service offerings.
Scalable Support for Service Product Offerings.
Support standardized services software or data products effectively with OneDesk's scalable help desk. Its features manage client inquiries troubleshooting software issues platform access collecting user feedback efficiently improving client satisfaction. The versatility allows segmenting support by product tier or client type. Need reliable support for your scalable service offerings? OneDesk delivers it. It helps improve product quality and client retention.
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