Meet OneDesk: The Best Freshdesk Alternative
Customer Support meets Project Management
OneDesk combines helpdesk and project management cloud-based software.
This allows you to serve your customers while also managing your team and projects on a single platform.
Limited Features in free plan
Full-feature 14-day free trial
Live chat is extra & only for $69/user+ plans
Live chat included in every plan
Charges for extra features
All features included in every plan
HelpDesk + Project Management
OneDesk Gives You a FULL-FEATURE Free Trial
Freshdesk has a free plan, but only they let you try out a small fraction of features. OneDesk has a 14-day free trial that includes every single feature in OneDesk, allowing you to try out all the features you’re interested in to make sure that OneDesk fits your needs before you commit to a subscription.
OneDesk Has Live Chat with Every Plan
Freshdesk doesn’t offer chat with any of its helpdesk plans and requires you pay extra to access their chat plans, which are only available for their higher-costing plans. OneDesk gives you a customizable live chat with every single plan without any extra charges.
OneDesk Includes All Features in Every Plan
Freshdesk doesn’t offer all its features in every plan and instead charges extra for many of their features. OneDesk’s plans include all features and there are no extra or hidden charges. Our plans are only based on the users and include unlimited projects and customers.
OneDesk is HelpDesk and Project Management
Freshdesk offers few options to help you manage your projects, teams, and tasks, but is focused on providing you a helpdesk solution. OneDesk is more than just a helpdesk and includes powerful project management capabilities. This means you pay a fraction of the price for double the functionality!
|Price (users)||$6.50-$11 per user/month||$15-$99 per user/month (plus addons)|
|Ticket Trend Report|
|SLA breach notification||Only on $69+/user/month plans|
|Transform Tickets to Tasks|
|Gantt Project Charts|
|Mobile App|| |
|Live Customer Chat||Only on $69/user/month plans for an EXTRA $30 per user/plan|
|Round robin ticket assignment||Only on $69+/user/month plans|
|Help Desk In-Depth Reports|
|Multiple SLA policies||Only on $69+/user/month plans|
|Time Tracking||Only on $45+/user/month plans|
|Ticket Satisfaction Surveys||Only on $45+/user/month plans|
|Schedule Reports||Only on $45+/user/month plans|
|Custom Reports||Only on 695+/user/month plans|
|Complete Portal Customization||Only on $69+/user/month plans|
|Sandbox||Only on $125+/user/month plans|
Full Access for Every Plan
With OneDesk you pay a flat fee for ALL our features, no matter what plan you select or how many users you have.
Project Management & HelpDesk
OneDesk combines Help Desk and Project Management into one efficient and highly-customizable application. No more buying, learning, integrating, and switching between applications.
Powerful Customizability & Automations
OneDesk provides you with innovative tools and customizability options without making you pay enterprise-level costs.
Integrations Made Easy
OneDesk integrates with the web applications you need most. Getting connected is easy and we’ll help guide you to make the most of the OneApp integration capability.
Sign up for a free FULL-feature trial!
No credit card required.