Meet OneDesk: The Best Freshdesk Alternative

Customer Support meets Project Management

Introducing OneDesk

OneDesk combines helpdesk and project management cloud-based software.
This allows you to serve your customers while also managing your team and projects on a single platform.

FRESHDESK ONEDESK

Limited Features in free plan

Full-feature 14-day free trial

Live chat is extra & only for $69/user+ plans

Live chat included in every plan

Charges for extra features

All features included in every plan

Strictly helpdesk

HelpDesk + Project Management

 

OneDesk Gives You a FULL-FEATURE Free Trial

Freshdesk has a free plan, but only they let you try out a small fraction of features. OneDesk has a 14-day free trial that includes every single feature in OneDesk, allowing you to try out all the features you’re interested in to make sure that OneDesk fits your needs before you commit to a subscription.

 

OneDesk Has Live Chat with Every Plan

Freshdesk doesn’t offer chat with any of its helpdesk plans and requires you pay extra to access their chat plans, which are only available for their higher-costing plans. OneDesk gives you a customizable live chat with every single plan without any extra charges.

 

OneDesk Includes All Features in Every Plan

Freshdesk doesn’t offer all its features in every plan and instead charges extra for many of their features. OneDesk’s plans include all features and there are no extra or hidden charges. Our plans are only based on the users and include unlimited projects and customers.

 

OneDesk is HelpDesk and Project Management

Freshdesk offers few options to help you manage your projects, teams, and tasks, but is focused on providing you a helpdesk solution. OneDesk is more than just a helpdesk and includes powerful project management capabilities. This means you pay a fraction of the price for double the functionality!

Detailed Comparison

 OneDeskFreshdesk
Price (users)$6.50-$11 per user/month$15-$99 per user/month (plus addons)
Email TicketingFeature includedFeature included
Ticket DispatchFeature includedFeature included
Team CollaborationFeature includedFeature included
Knowledge BaseFeature includedFeature included
Ticket Trend ReportFeature not includedFeature included
Social TicketingFeature not includedFeature included
SLA ManagementFeature includedFeature included
SLA breach notificationFeature includedOnly on $69+/user/month plans
Transform Tickets to TasksFeature includedFeature not included
Gantt Project ChartsFeature includedFeature not included
Mobile AppFeature includedFeature included
Live Customer ChatFeature includedOnly on $69/user/month plans for an EXTRA $30 per user/plan
AutomationsFeature includedFeature included
Round robin ticket assignmentFeature includedOnly on $69+/user/month plans
Collision DetectionFeature not includedFeature included
Marketplace AppsFeature includedFeature included
Help Desk In-Depth ReportsFeature includedFeature included
Multiple SLA policiesFeature includedOnly on $69+/user/month plans
Time TrackingFeature includedOnly on $45+/user/month plans
Ticket Satisfaction SurveysFeature not includedOnly on $45+/user/month plans
Schedule ReportsFeature includedOnly on $45+/user/month plans
Custom ReportsFeature includedOnly on 695+/user/month plans
Complete Portal CustomizationFeature includedOnly on $69+/user/month plans
SandboxFeature includedOnly on $125+/user/month plans
Unlimited ProjectsFeature includedFeature not included
Calendar ViewFeature includedFeature not included
PortfoliosFeature includedFeature not included
TimesheetsFeature includedFeature not included
Admin ConsoleFeature includedFeature not included
A comparison between Freshdesk and OneDesk

HelpDesk Solutions

OneDesk lets you easily support your customers & end-users.

Multi-Channel
Ticketing System
Customer-Facing
Applications
Omnichannel
Communication
Workflow
Automation
Multi-Channel Ticketing SystemCustomer-Facing ApplicationsOmnichannel CommunicationWorkflow Automation

 

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Why OneDesk?

Full Access for Every Plan

With OneDesk you pay a flat fee for ALL our features, no matter what plan you select or how many users you have.

Project Management & HelpDesk

OneDesk combines Help Desk and Project Management into one efficient and highly-customizable application. No more buying, learning, integrating, and switching between applications.

OneDesk Interface

Powerful Customizability & Automations

OneDesk provides you with innovative tools and customizability options without making you pay enterprise-level costs.

Integrations Made Easy

OneDesk integrates with the web applications you need most. Getting connected is easy and we’ll help guide you to make the most of the OneApp integration capability.

 

Sign up for a free FULL-feature trial!

No credit card required.

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