OneDesk, the Freshdesk alternative
OneDesk is a full-featured yet affordable help desk solution and Freshdesk alternative.
Why look for Freshdesk alternatives?
Freshdesk is a well-known help desk solution. Features include email ticketing, SLA management, and a knowledge base. They offer additional add-ons and packages for omnichannel ticketing, chat, ITSM, and an AI bot.
Some reviewers mention negatives such as:
- Limitations on reporting and exporting
- High pricing for advanced features
- Lack of customizable interface
- Inadequate automation
Freshdesk offers four package levels as well as additional packages for omnichannel, chat, and call features. The features available vary depending on which package you select. Freshdesk offers a basic package starting $15/per user a month, up to their Enterprise omnichannel plan at $109/per user a month.
Meet OneDesk, the all-in-one Freshdesk alternative
OneDesk offers many of the help desk features of Freshdesk. Features include email ticketing, live chat, a knowledge base, AI chatbot, and SLA management. In addition to robust help desk features, OneDesk offers products for project management, invoicing and quoting, integrated into one app.
OneDesk’s pricing is opaque and affordable compared to Freshdesk. OneDesk’s Help Desk costs from $10.99 – $14.99 per user/month. If you want fully integrated work management on top of your help desk it costs only $21.99 – $26.99 per user/month, still a fraction of Freshdesk’s enterprise plan.
Keep reading to see how OneDesk and Freshdesk stack up to each other.
Compare OneDesk vs. Freshdesk
| OneDesk | Freshdesk | |
|---|---|---|
| Price (users) | $10.99 - 26.99 per user/month | $15 - $79+ per user/month |
| Email ticketing |  | |
| Team collaboration | | |
| Knowledge base | | |
| Inbound phone ticketing | | With Freshcaller |
| Social media ticketing |  | |
| SLA management | | |
| SLA breach notification | | Only on $69+/user/month plans |
| Mobile app | | |
| Chat web widget | | Only on $69/user/month plans for an EXTRA $30 per user/plan |
| Automations | | |
| Round robin ticket assignment | | Only on $69+/user/month plans |
| Integrations | | |
| AI agent | | $69+/user/month plans |
| Multiple SLA policies | | Only on $69+/user/month plans |
| Time tracking | | Only on $45+/user/month plans |
| Timesheets | | |
| Satisfaction surveys | | Only on $45+/user/month plans |
| Schedule reports | | Only on $45+/user/month plans |
| Custom reports | | Only on 69+/user/month plans |
| Portal customization | | Only on $69+/user/month plans |
| Calendar view | | |
| Kanban / Board view | | |
| Custom ticket forms | | |
| Task management | with Product Management product | |
| Invoicing / Quoting | with PSA add on | |
| Audit log | | Only on $109+/user/month plans |
What makes OneDesk the ideal Freshdesk alternative?
Multichannel ticketing
Capture, categorize, assign, manage, and resolve tickets. Tickets can be created automatically from emails, as well as live chat, the customer portal or webforms. Use custom ticket views to organize, track, and manage tickets efficiently.
Personalized AI agent
Save valuable time and provide support 24/7 with a GPT-style AI chatbot. Your AI is tailored to your company — trained on your website, knowledgebase, saved replies, or previous agent replies.
Flexible automation & routing
Configure automation rules from hundreds of options. Save time by automatically assigning, routing, replying, and much more!
Full project management
OneDesk offers additional products to manage all your work. Products are seamlessly integrated to manage your help desk and project management with one robust tool.
For example, convert tickets into tasks to plan them out. Plan and schedule tasks, subtasks, and projects with the Gantt chart and calendar views. OneDesk includes advanced project management capabilities such as task dependencies, linked relationships, and task scoring.
Frequently asked questions about Freshdesk
How much does Freshdesk software cost?
It can be hard to know how much you need to pay for Freshdesk. Freshdesk offers multiple packages and solutions. Their regular helpdesk plan offers four packages from $15- $79 per user. For omnichannel or ITSM features expect to pay $29 - $109 per user a month. Call and chat features are also separate additional charges.
What is a good alternative to Freshdesk?
There are a number of help desk alternatives to Freshdesk. Look for help desk solutions with features such as live chat, email ticketing, automation, and a knowledgebase. We think OneDesk is an excellent alternative to Freshdesk. OneDesk offers a range of robust features for managing your help desk from SLAs, automations, a customer portal, knowledgebase, and custom ticket fields.
Why is OneDesk a good alternative to Freshdesk?
OneDesk offers all the must-have-features of Freshdesk, such as:
- Email ticketing
- Customer portal
- Knowledgebase
- SLAs
- Time tracking
- Routing rules
With that in mind, OneDesk also offers more features to manage projects and customize your experience. For example, OneDesk allows you to create custom fields or hide fields you don't need. Even with all these features OneDesk is the more affordable option.
See how OneDesk is the best Freshdesk alternative
Evaluate OneDesk for yourself with our completely free 14-day trial.
