OneDesk vs. Freshdesk
Achieve your helpdesk and project management needs with OneDesk, a powerful alternative to Freshdesk.
A complete help desk alternative to Freshdesk
Freshdesk is a robust help desk software that offers four support package levels as well as additional packages for omnichannel features. The features available vary depending on which package you select. Freshdesk offers an elementary (free) intro package, up to their Enterprise Omnichannel plan at $99/month when billed annually.
OneDesk offers many of the help desk features of Freshdesk. In addition to a robust help desk software, OneDesk offers a complete project management solution all built into one application. Unlimited portfolios, the ability to turn tickets into tasks, and interactive Gantt charts are a few of these features.
Keep reading to see how OneDesk and Freshdesk stack up to each other.
All the Freshdesk features you need, with OneDesk
Ticket managment
Capture, categorize, assign, manage, and resolve tickets from one application. Tickets can be created automatically from emails, as well as the live chat, customer portal or webforms.
Real-time analytics and reporting
Apps for your customers
Let customers connect and stay updated on their own terms. OneDesk offers multiple customer-facing applications — the help widget, live chat, webforms, customer portal and knowledgebase.
Powerful automations
Streamline your workflows and cut down on boring, repetitive task. Workflow automations in OneDesk are flexible yet easy to create.
Compare help desk solutions
| OneDesk | Freshdesk | |
|---|---|---|
| Price (users) | $11.99 - 15.99 per user/month when billed annually | $15-$99 per user/month (plus addons) |
| Email Ticketing |  | |
| Ticket Dispatch | | |
| Team Collaboration | | |
| Knowledge Base | | |
| Ticket Trend Report |  | |
| Social Ticketing | | |
| SLA Management | | |
| SLA breach notification | | Only on $69+/user/month plans |
| Transform Tickets to Tasks | | |
| Gantt Project Charts | | |
| Mobile App | | |
| Live Customer Chat | | Only on $69/user/month plans for an EXTRA $30 per user/plan |
| Automations | | |
| Round robin ticket assignment | | Only on $69+/user/month plans |
| Collision Detection | | |
| Marketplace Apps | | |
| Help Desk In-Depth Reports | | |
| Multiple SLA policies | | Only on $69+/user/month plans |
| Time Tracking | | Only on $45+/user/month plans |
| Ticket Satisfaction Surveys | | Only on $45+/user/month plans |
| Schedule Reports | | Only on $45+/user/month plans |
| Custom Reports | | Only on 69+/user/month plans |
| Complete Portal Customization | | Only on $69+/user/month plans |
| Sandbox | | Only on $125+/user/month plans |
| Unlimited Projects | | |
| Calendar View | | |
| Portfolios | | |
| Timesheets | | |
| Admin Console | | |
What can OneDesk offer over Freshdesk?
Affordable pricing
With Freshdesk, you have to choose between the features you want with your budget. Switch to an affordable alternative to Freshdesk. OneDesk offers simple, by-user pricing, with unlimited projects and customers.
Full-lifecycle project management
While Freshdesk offers a versatile help desk solution, you will need to pay for and manage two applications to plan and manage your projects. Alternatively, with OneDesk, you can manage your help desk and project management with one robust tool. Project management can be used independently or can be seamlessly integrated with your help desk.
For example, convert tickets into tasks to plan them out. You can plan and schedule tasks, subtasks, and projects with the Gantt chart, roadmap and calendar views. OneDesk includes advanced project management capabilities such as task dependencies, linked relationships and task scoring.
Complete customization
At OneDesk, we believe your tool should fit your needs. As such OneDesk is one of the most customizable tools available. Configure unlimited custom fields and statuses, create agent teams and roles, change the look and feel of your help widget, create custom SLAs, filter or group your work views and reports, configure flexible automations and more!
Frequently asked questions about Freshdesk
Who are Freshdesk competitors?
There are a number of help desk solutions on the market. Some competitors to Freshdesk include: OneDesk, Zendesk, and HappyFox. Have a look at our help desk comparisons to see how these competitors compare.
What is the best Freshdesk alternative?
Freshdesk is a good help desk solution for some businesses. However, it won't fit every team. Consider how the tool can fit your workflow as well as the features you need. OneDesk is a versatile platform, making it a great Freshdesk alternative. OneDesk offers nearly all the features of Freshdesk's 'enterprise' level plan for a fraction of the cost. You can get started with OneDesk within minutes, but it is also highly configurable to meet almost every workflow. It is also unique compared to other solutions on the market with its seamlessly integrated project management solution.
What is the difference between OneDesk and Freshdesk?
OneDesk and Freshdesk offer many of the same help desk features. However, OneDesk is a unique platform with a tightly integrated project management solution built right into one app.
See how OneDesk is the best Freshdesk alternative
Evaluate OneDesk for yourself! Sign up for a free 14-day trial — no credit card required. Reach out with any questions or book a demo to see OneDesk in action.