GDPR – Privacy policy

OneDesk Privacy Policy – GDPR
OneDesk is a software company located in Canada. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
How do we market to you?
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
How about Privacy Policies of other websites
Changes to our privacy policy
How to contact us

What data do we collect?
OneDesk collects the following data:
Personal identification information: Name, email address, any additional optional information that you voluntarily enter and save in your account.

How do we collect your data?
You directly provide OneDesk with most of the data we collect. We collect data and process data when you:
– Register online or place an order for any of our products or services.
– Voluntarily enter and save data in our system
– Voluntarily submit a form, provide feedback on any of our websites, or via email.
– Use or view our website via your browser’s cookies.
OneDesk may also receive your data indirectly from the following sources:
Marketing sources (including Facebook and Google) may provide us with data in the course of our online advertising and marketing activities.

How will we use your data?
OneDesk collects your data so that we can:
– Process your order and manage your account.
– Email you with offers or information on our products and services.

OneDesk may share your data with our partner companies as follows:
– When OneDesk processes your order, it may send your data to, and also use the resulting information from, payment processors and credit agencies to prevent fraudulent purchases.
– Email sending partners and services to ensure the efficient delivery of transactional and marketing emails.

How do we store your data?
OneDesk securely stores your data on our servers and Amazon’s servers located in the United States and Canada.

All data processors used by OneDesk have GDPR policies. The list of processors includes:
Amazon Web Services
Digital Ocean
Google Cloud
Intercom
Postmark
Sendgrid

How do we Market to you?
OneDesk could occasionally send you information about products and services of ours that we think you might be interested in.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop OneDesk from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please click the unsubscribe link in the email or contact us at privacy@onedesk.com.

What are your data protection rights?
OneDesk would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
– The right to access – You have the right to request OneDesk for copies of your personal data. We may charge you a fee for this service.
– The right to rectification – You have the right to request that OneDesk correct any information you believe is inaccurate. You also have the right to request OneDesk to complete the information you believe is incomplete.
– The right to erasure – You have the right to request that OneDesk erase your personal data, under certain conditions.
– The right to restrict processing – You have the right to request that OneDesk restrict the processing of your personal data, under certain conditions.
– The right to object to processing – You have the right to object to OneDesk’s processing of your personal data, under certain conditions.
– The right to data portability – You have the right to request that OneDesk transfer the personally identifiable data that we have collected to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email at privacy@onedesk.com

What are Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit www.allaboutcookies.org.

How do we use cookies?
OneDesk uses cookies in a range of ways to improve your experience on our website, including:
– Keeping you signed in
– Understanding how you use our website and services
– Advertising

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – OneDesk uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – OneDesk uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. OneDesk sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies
You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function properly as a result.

How about Privacy Policies of other websites?
The OneDesk website and services contain links to other websites and services. Our privacy policy applies only to our website.

Changes to our privacy policy
OneDesk keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on Nov 1 2019.

How to contact us
If you have any questions about OneDesk’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: privacy@onedesk.com
Call us: 1-514-731-6878
Or write to us at:
1500 du College, Suite 210, Montreal, QC, Canada, H4L 5G6

 

This GDPR privacy policy is based upon the recommendations of GDPR.eu