Subscribing and going live
Onboarding guide contents:
Throughout the guide we’ve added our support channels and learnt how to manage our tickets. When you are ready to go pro, you can easily update your free trial to a licensed plan by going to Admin > Subscription.Your account is now ready!
Diving deeper
This onboarding guide is meant to guide you through just the basics of using and setting up your account. However, OneDesk is very customizable and offers a suite of features for reporting, reducing ticket volume, managing SLAs, and more.
To make the most of OneDesk, feel free to explore other available features!
Take your help desk further:
Using SLAs
All About Automations
Enable Voice
Reporting
Reduce ticket volume and improve self-service:
AI Agent / Copilot
Create Knowledge base articles
Create Saved Replies
Make your OneDesk all your own:
Ticket Types
Configure Statuses
Custom fields
More recommended resources
Overview Demo
Videos
Articles on the Fundamentals