OneDesk vs. HappyFox

Optimize help desk & project management in one app with OneDesk, an alternative to HappyFox.

An all-in-one HappyFox alternative

OneDesk Logo Initials

HappyFox is a comprehensive help desk software, featuring numerous features. HappyFox offers four plans to select from with varying feature availability at each level. Happy Fox plans start at $29/user a month to $89/user a month for all features.

OneDesk matches the numerous help desk features of HappyFox, but also includes a complete project management solution seamlessly integrated into one app. Take things one step further by turning tickets into tasks, create numerous automations, track your projects with interactive Gantt charts, and create unlimited portfolios. 

Get the HappyFox features you need, with OneDesk

Ticket Management

Manage tickets and conversations from multiple channels in one app.

Customer Applications

Serve customers better with live chat, knowledge base, webforms & customer portal features

SLA Management

Configure, monitor & report on Service Level Agreements to deliver the optimal customer experience

Reporting & KPIs

Analyze your teams performance and KPIs with real-time charts and custom reports.

Help Desk Automation

Save time and effort with a huge variety of intelligent & flexible workflow automations.

Compare help desk software solutions

OneDeskHappyFox
Price (users)$11.99 -15.99 per user/month paid annually$29-$89 per user/month paid annually
Live ChatFeature includedFeature included
MacrosFeature includedFeature included
Task managementFeature includedOnly in $79+/month plans
Round Robin assignmentFeature includedOnly in $59+/month plans
SLA managementFeature includedFeature included
SLA breach notificationFeature includedOnly in $59+/month plans
Kanban viewFeature includedOnly in $59+/month plans
Knowledge baseFeature includedFeature included
Knowledge base notificationsFeature not includedFeature included
DashboardFeature includedFeature included
Satisfaction surveysFeature not includedOnly in $59+/month plans
SSO capabilitiesFeature includedFeature included
Custom FieldsFeature includedFeature included
IntegrationsFeature includedFeature included
Project ManagementFeature includedFeature not included
Transform tickets to tasksFeature includedFeature not included
Gantt chartsFeature includedFeature not included
Unlimited projectsFeature includedFeature not included
Calendar viewFeature includedFeature not included
PortfoliosFeature includedFeature not included
TimesheetsFeature includedFeature not included
SandboxFeature includedFeature not included

Top reasons to switch to OneDesk

Help desk & project management in one

While HappyFox offers a versatile help desk solution, you will need to pay for two applications to plan and manage projects. Alternatively, with OneDesk, you can manage your help desk and project management with one robust tool.

Convert tickets into tasks. Plan and schedule tasks and projects with the Gantt chart, roadmap and calendar. Set a budget and monitor your planned and actual costs in real time, and much more.

task kanban board view
automated timers and time tracking

Timesheets, timers & tracking

HappyFox offers limited time tracking with their plans. OneDesk goes further, allowing you to utilize built in timers and timesheets. OneDesk allows users to submit billable or non-billable timesheets. Track and monitor planned and actual progress on tasks with to-the-minute built in timers. View, sort, filter, and export timesheets from the Timesheets portal. View KPIs or generate detailed reports of your team’s work within OneDesk’s Analytics portal.

Work the way you want

At OneDesk we believe your tool should fit your needs. As such OneDesk is one of the most customizable tools available. Configure unlimited custom fields and statuses, create custom SLAs, filter your data views and reports how you want, configure flexible automations and more!

Configurable Types
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