Meet OneDesk: The Best HappyFox Alternative

Customer Support meets Project Management

Introducing OneDesk

OneDesk combines helpdesk and project management cloud-based software.
This allows you to serve your customers while also managing your team and projects on a single platform.

HAPPYFOX ONEDESK

No free trial

14-day free trial, no credit card required

No chat included in helpdesk

Live chat included in every plan

Charges for extra features

All features included in every plan

Strictly helpdesk

HelpDesk + Project Management

 

OneDesk Gives You a 14-Day Free Trial

HappyFox doesn’t give you the option to try out their product. OneDesk has a 14-day free trial and all you need to sign up for it is an email address. This lets you test out the product to make sure it’s the right one for you and your team.

 

OneDesk Has Live Chat with Every Plan

HappyFox doesn’t offer chat with any of its helpdesk plans and requires you pay extra to access their chat plans, which limit how many chats you can have. OneDesk gives you a customizable live chat with every single plan without limiting the number of chats that you can have with your customers.

 

OneDesk Includes All Features in Every Plan

HappyFox charges you for many extra features, which can quickly add up in their agent-based pricing models. OneDesk’s plans are completely full-featured. Our pricing model is based on the size of your team and scales diminishingly as your team grows larger.

 

OneDesk is HelpDesk and Project Management

HappyFox is a helpdesk solution, but OneDesk does more. OneDesk has both helpdesk and project management capabilities. This means you pay a fraction of the price of HappyFox for double the functionality!

Detailed Comparison

 OneDeskHappyFox
Price (users)$7.8-$11 per user/month paid monthly$39-$99 per user/month paid annually
Live ChatFeature includedFeature not included
MacrosFeature includedFeature included
Task managementFeature includedOnly in $79+/month plans
Round Robin assignmentFeature includedOnly in $59+/month plans
SLA managementFeature includedFeature included
SLA breach notificationFeature includedOnly in $59+/month plans
Kanban viewFeature includedOnly in $59+/month plans
Knowledge baseFeature includedFeature included
Knowledge base notificationsFeature not includedFeature included
DashboardFeature includedFeature included
Satisfaction surveysFeature not includedOnly in $59+/month plans
SSO capabilitiesFeature includedFeature included
Custom FieldsFeature includedFeature included
IntegrationsFeature includedFeature included
Project ManagementFeature includedFeature not included
Transform tickets to tasksFeature includedFeature not included
Gantt chartsFeature includedFeature not included
Unlimited projectsFeature includedFeature not included
Calendar viewFeature includedFeature not included
PortfoliosFeature includedFeature not included
TimesheetsFeature includedFeature not included
SandboxFeature includedFeature not included
A comparison between HappyFox and OneDesk.

HelpDesk Solutions

OneDesk lets you easily support your customers & end-users.

Multi-Channel
Ticketing System
Customer-Facing
Applications
Omnichannel
Communication
Workflow
Automation
Multi-Channel Ticketing SystemCustomer-Facing ApplicationsOmnichannel CommunicationWorkflow Automation

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Why OneDesk?

Full Access for Every Plan

With OneDesk you pay a flat fee for ALL our features, no matter what plan you select or how many users you have.

Project Management & HelpDesk

OneDesk combines Help Desk and Project Management into one efficient and highly-customizable application. No more buying, learning, integrating, and switching between applications.

OneDesk Interface

Powerful Customizability & Automations

OneDesk provides you with innovative tools and customizability options without making you pay enterprise-level costs.

Integrations Made Easy

OneDesk integrates with the web applications you need most. Getting connected is easy and we’ll help guide you to make the most of the OneApp integration capability.

 

Sign up for a free FULL-feature trial!

No credit card required.

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