HIPAA-Compliant Solution

Support customers, manage projects, and provide services — OneDesk is a HIPAA-compliant solution for help desk, project management, & professional service automation.

Powerful HIPAA help desk solution

Provide support for customers or end-users in a HIPAA-compliant environment. Tickets can be submitted through email automatically. Additionally, use the OneDesk widget which includes: web forms, a customer portal, live chat, and knowledgebase. No matter how a client reaches out, you can respond and resolve inquiries from OneDesk.

Email integration

Integrate with Office 365 or Google Workspace to create tickets from email. Tickets are automatically captured from emails. You can respond directly from the ticket, which goes to the customer's inbox.

Support tools

OneDesk provides integrated support tools. Allow customers to submit tickets using configurable request forms. Resolve issues quickly with live chat. Provide self-service options with the portal and knowledge base.

In-context collaboration

@ mention your team on tickets or tasks to loop them into the conversation. Conversations can be linked to work, allowing everyone to stay in-context.

All-in-one HIPAA project management

Manage all your client or internal projects in OneDesk. Cover the full project lifecycle. Plan the work, assignments, cost, and schedule. Track the work and progress as it happens.

Work views

Use powerful work views to manage your projects. Use the Gantt chart, Kanban board, list, and more. Filter, group, and customize your work views. Share your custom views across your team.

Automation

Automate process, save time and reduce repetition. Automatically assign, route, update, reply and much more.

Reporting

Make data-driven decisions with built-in charts and graphs as well as custom report creation. Schedule reports to automatically send via email.

Manage professional services

OneDesk provides tools to manage your client projects. Stay organized and on-budget by tracking time on tasks and support tickets. Create quotes for projects and invoice clients for work performed.

Project templates

Kick off new projects or processes in a snap! Build your your own project templates to easily create new projects or generate quotes.

Time tracking

Track time on support tickets and project tasks. Drill down to logged time based on client, employee, project and more.

Financials

Bill for work directly from OneDesk. Create quotes from project templates. Convert quotes straight to invoices. Create invoices for tracked time or pre-paid support hours.

A secure HIPAA-compliant solution

For organizations looking to meet HIPAA compliance we provide our business associate agreement (BAA). For more information on the process see: HIPAA compliance with OneDesk.

Secure cloud platform

Hosted on AWS which provides a high level of security and HIPAA compliance.

On-premise option

On-premise or private cloud options to manage your own data and infrastructure.

Two factor authentication

Extra security with 2FA via email for agents in your account.

User-level access controls

Configure granular control over permissions and access for users in your account.

Activity audit

Keep track of activities performed in your account with the audit log.

Encrypryted

SSL encryption security protocol to make sure that your data is secure during transfer.

Try for free

Try all of OneDesk’s features free for 14 days. No credit card required.