HIPAA Compliant Solution

HIPAA-Compliant Solution

Support customers, manage projects, and provide services — OneDesk is a HIPAA-compliant solution for help desk, project management, & professional service automation. 

in-context discussions on project tasks

Powerful HIPAA help desk solution

Provide support for customers or end-users in a HIPAA-compliant environment. Tickets can be submitted through email automatically. Additionally, use the OneDesk widget which includes: web forms, a customer portal, live chat, and knowledgebase. No matter how a client reaches out, you can respond and resolve inquiries from OneDesk.

All-in-one HIPAA project management

Manage all your client or internal projects in OneDesk. Cover the full project lifecycle. Plan the work, assignments, cost, and schedule. Track the work and progress as it happens.

Manage professional services

OneDesk provides tools to manage your client projects. Stay organized and on-budget by tracking time on tasks and support tickets. Create quotes for projects and invoice clients for work performed. 

A secure HIPAA-compliant solution

For organizations looking to meet HIPAA compliance we provide our business associate agreement (BAA). For more information on the process see: HIPAA compliance with OneDesk.

Secure cloud platform

Hosted on AWS which provides a high level of security and HIPAA compliance.

On-premise option

On-premise or private cloud options to manage your own data and infrastructure.

Two factor authentication

Extra security with 2FA via email for agents in your account.

User-level access controls

Configure granular control over permissions and access for users in your account.

Activity audit

Keep track of activities performed in your account with the audit log.

Encrypryted

SSL encryption security protocol to make sure that your data is secure during transfer.

Try for free

Try all of OneDesk’s features free for 14 days. No credit card required.
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