You may want to have your customers be automatically logged in to your OneDesk customer apps whenever they are on your site and authenticated with your own systems. This post will show you how to set that up using Azure as the identity provider, but the same idea will apply for any provider that supports OpenID Connect.
Enable and Configure SSO for Customers in your OneDesk account
The basic steps to enabling SSO for your customers in OneDesk are as follows:
Step by step guide using Microsoft Azure Active Directory
1. Add Open ID Client Record
2. In Azure, Create a new App Registration
Register the OneDesk application by:
3. Create and copy over a Client Secret
4. Copy over the ‘Client ID’
5. Copy the Endpoints to ‘Authorization URI’ and ‘Token URL’
6. Here is the completed OpenID Client record in OneDesk
Use the provided URLs to log into OneDesk’s customer apps
As soon as the record is completed, OneDesk will generate a list of URLs, one for each of your Customer Apps. Use the appropriate URL to allow your customers to log into that customer app using their Azure Active Directory credentials. By default there is 1 for the website widget (for live chat and more), one for the Customer Portal, and one for the knowledgebase. Use them as necessary.
Watch a video
Here is a video that shows setting up customer-SSO in OneDesk using Microsoft Azure Active Directory.
Please let us know if you have questions.