One Tool for all members of your software team: Support, Development, Product Management.

Manage your business more efficiently and accomplish more.

  • Deliver Better Service: OneDesk includes all the tools you need to delight your customers including: a helpdesk, live chat, client portal, knowledgebase and ticketing system.
  • Make Better Business Decisions: The tools you require to get the insight you need including: dashboards, reports, gant charts, and more.
  • Maximize Team Efficiency: Automate your workflows, plan and schedule projects, collaborate in real-time, track time, and more.

All these capabilities are tightly integrated into one package that helps you grow your business by focusing on delivering value.

Listen to your customers

OneDesk helps you connect with your customers so you hear what they are asking for. OneDesk also keeps them updated on how things are progressing.

Customer database software

Decide what to work on.

Prioritize, rank, and make decisions on top features, bug fixes, and user stories. Discuss internally and collaborate with customers to work out the details.

prioritization

Plan your work

  • Plan iterations and releases.
  • Schedule over the long and short term.
  • Set milestones and create roadmaps.
roadmap

Track Development

Use timesheets or work timers to easily capture work as it is performed. Compare your planned schedule cost and work to your actual execution. Dashboards give you detailed project status.

gantt chart view

Report on, and export, your data

  • Filter, sort, group and export your tasks & tickets.
  • Create your own customized reports in Excel or PDF.
  • Schedule reports and automatically distribute them by email.
create new view

OneDesk is flexible

  • Custom item types: tasks, bugs, tickets, stories, features – you choose
  • Make your own statuses and automated workflow rules
  • Add custom properties to items and projects.
  • types

    You can automate OneDesk

  • Automatically assign, classify, respond to new items.
  • Add new notifications based on your own rules.
  • Update statuses and properties based on other actions.
  • automate your helpdesk workflow

    Integrate with your tools

    OneDesk connects to the tools you already use. We also have an API.

    Scale Your Operations

    We have a mobile app

    Our mobile app lets you get in and out of OneDesk quickly to make a quick comment or update. For iOS or Android.

    OneDesk Mobile App