Education Support and Project Management Software
Schools, districts, and universities use OneDesk to handle their education support and project management. You can streamline requests from staff, students, and parents, while planning your administrative and academic projects — all from one app.
Why OneDesk for educational institutions?
Parents, students, and staff have questions about courses, admissions, and more. Managing and tracking all these questions and requests can be a daunting task. At the same time educational institutions need to plan tasks, or manage administrative projects. This is where a support management & project planning software comes in. Implementing a unified support software can help educational institutions increase productivity and stay organized.
All requests in one place
Funnel requests into one location -- from email, chat, forms, enabled third party apps, or in-person.
Education discount
The work you do is important. That's why we provide a 30% discount off our pricing for educational institutions. Just contact us!
Complete education project management
With seamlessly integrated project management features, you can plan your tasks and projects -- all in the same tool.
Web-based
Any educational institution can get set up without complex installation. Your team can log in from a web or mobile browser, even when working remotely.
Features of education support software at a glance
Capture requests from multiple different channels such as live chat, email, forms, integrated apps, or in-person communication. All requests can be managed and organized in one app, so requests never get lost or forgotten.
Cut-down on time consuming, repetitive tasks with versatile workflow automations. Automations allow you to do various things automatically like route, prioritize, or assign requests.
Customize your customer-facing applications with your own branding and logos; create unique request or tasks types with custom statuses; capture information specific to your educational institution with custom fields, and much more.
The built-in messenger allows your team or department communicate in real-time. Conversations can be attached to requests or tasks, allow you to stay in-context when collaborating.
Set up auto-forwarding from your inbox(es) to OneDesk to automatically capture all emails as tickets. Tickets contain all the information you need to respond to requests – customer information, attachments, and description. Unlike a regular inbox, OneDesk allows you to prioritize, organize, sort, and assign tickets easily.
Request and support software for education
OneDesk is a robust tool for educational institutions to manage their inquiries and requests. Keep reading to learn more about some of the request and support management software features available in OneDesk.
Better shared inbox email management
Despite the common use of email support in educational institutions, a traditional shared inbox is difficult to manage. With OneDesk its easier to stay organized, resolve inquiries, and collaborate in a shared view. Sort and assign incoming emails automatically by team, priority, request type, and more. Easily filter, group, and track information on configurable dashboard work views. Work views can be saved, allowing you to view emails in the way you need at any given moment.
Make support easy with live chat for education
Respond in real-time and provide modern and efficient support. Live chat for educational institutions allows your department to take support management to the next level. Parents or students can reach out on the live chat right from your website. While your department can receive and reply to live messages from OneDesk. Tickets can even be made from live chat conversations. When a ticket is created from live chat the conversation history is maintained and attached to the ticket.
Keep everyone informed with an education knowledge base
OneDesk’s support software includes a knowledge base perfect for educational institutions. Write articles on admissions, courses, procedures, or anything else. The knowledge base is searchable, allowing parents or students to easily find the information they need. A knowledgebase can reduce the amount of questions your school or district receives.
Support management forms for education
Take in questions, inquiries, and requests using webforms. Webforms can be configured with custom fields. You can have multiple webforms for different types of requests. You can also make certain fields required, ensuring parents or students fill in all the necessary information when submitting a request. Of course, all requests are received in OneDesk where you can respond and work on it.
Education project management software
Tackle even more than just education support, with OneDesk’s unified project management features.
Task Management
Create tasks and subtasks to breakdown your projects. Tasks can be assigned to individuals or departments, allowing you to keep track of what needs to be done and who needs to do what. Schedule tasks to-the-minute on the calendar. Create recurring tasks to remember all your weekly or daily meetings.
Project planning for education
Plan your administrative and academic projects with robust project management software for education. Plan and monitor projects from the Gantt chart or Kanban board. Manage complex projects with dependencies, linked relationships, task automations, and more.
Built for collaboration
Eliminate silos and redundancy in your educational institution. Tag your team from the built-in messenger, which can be linked to any request or task. Your colleagues can follow the progress and status of tasks from their dashboard view and with configurable notifications.
Work smart with reporting & analytics
Make data-driven decisions and improve your education support as well as project efficiency. Built-in charts and graphs help you understand requests, team workload, project progress, and more. You can also create scheduled reports to extract data on your requests, tasks, and projects.