OneDesk for Government

OneDesk as the all-in-one solution for providing excellent public services. Serve your community with powerful support and work management software.

Why OneDesk for government & public services?

Track & resolve issues with ease

Provide more options for support while never losing track of a request. OneDesk gives you the tools to capture tickets from email, forms, chat, and more. All requests can be automatically organized and assigned to the right people.

Manage your operations

From a simple to-do list, to a complex project, OneDesk is used to plan and track all kinds of government work. OneDesk supports the full project planning and tracking lifecycle. Features include task hierarchies, Kanban boards, Gantt charts, timesheets, budgeting, project-roadmaps, reports, portfolio management, and more.

Security you can trust

OneDesk offers both a Cloud and On-Premise solution. Whichever you prefer, your data is protected with robust security measures. OneDesk also provides HIPAA-enabled accounts for those teams working with PHI.

Create a 24/7 self-service hub

Knowledge base help center

OneDesk includes multiple self-service tools for your community. The knowledge base application allows anyone to find answers on their own terms, empowering your community 24/7.

Portal & ticket forms

OneDesk includes a web-based ticket portal designed especially for your end-users. End-users can log-in to your portal, allowing them to view ticket status, report issues, make suggestions, and receive answers. The web portal is completely customizable – you can change the appearance, features, behavior, and permissions.

Get started free

Evaluate OneDesk for yourself with our completely free 14-day trial.