OneDesk for Healthcare
Why OneDesk for healthcare organizations?
In the fast-paced and high stakes healthcare industry, a robust yet flexible tool is crucial. OneDesk is unique amongst other software solutions. OneDesk offers both a full patient support and project management software solution for healthcare organizations. In combination with flexible, highly customizable functionality, OneDesk can meet the needs of your entire organization. Resolve requests and inquiries from patients, staff, or end-users and manage your projects and administrative tasks.
Healthcare support management software features
Read below about some of the essential healthcare help desk features in OneDesk.
Stay secure
OneDesk provides best-in-class security features: user-level permissions, activity audit, frequent back-ups, data encryption, and two-factor authentication. OneDesk is hosted on AWS, a secure and compliant cloud-based system. Read more about our security.
Additionally, choose what’s best for your organization. OneDesk also offers on-premise or private cloud options.
OneDesk for HIPAA
OneDesk can be used within a HIPAA-compliant environment. Learn more about the process of HIPAA compliance with OneDesk.
Human-friendly help desk
OneDesk provides a number of client-facing applications. These applications– the client portal, knowledgebase, webforms, and messenger– allow patients or staff to submit inquiries, communicate, and stay up-to-date. OneDesk also has email integration, which permits tickets to be created directly from any inbox.
No matter how tickets are submitted, OneDesk’s omnichannel software centralizes your healthcare organization’s requests and enquiries. These features allow your team to have a unified view and collaborate on tasks and tickets. Because of user-level permissions in OneDesk, you can also make sure information is shared only with the necessary individuals.
Self-service portal and knowledgebase
Keep patients and end-users happy and informed. The portal allows customers to login and check on the status and progress of requests or inquiries.
Also, create articles on services, preventative measures, and more for your knowledgebase. These accessible articles can reduce incoming inquiries and keep patients or staff informed.
Project management for healthcare organizations
Manage healthcare operations
OneDesk provides the unique ability to manage patient support and full project lifecycles. Plan your projects, tasks, costs, and schedule within OneDesk. Have real-time discussions, directly linked to task details, with your team, staff or stakeholders. This feature allows you to stay in-context and reduce redundancy.
In OneDesk you can track tasks and issues together. View your tasks/projects in a way that fits your needs, such as with the Gantt chart, Kanban, list, or calendar.
Make data-driven decisions
Everything for your healthcare team
High-level security
Your data is secure with data encryption, and features like 2FA, audit logs, and user-level permissions. OneDesk can also be used in a HIPAA environment.
Connect communications
Connect your communication channels into one location. Capture inquiries from email, chat, forms, or in-person.
Streamline collaboration
Collaborate with your team in a shared view. Easily delegate, communicate, and follow progress on work tasks or patient inquiries.
Manage tasks & projects
Manage the full-lifecycle of your administrative or operational tasks and projects with OneDesk's all-in-one solution.
Build a great healthcare experience
Since implementing OneDesk, we've seen significant improvements in our workflow efficiency and patient management.
