OneDesk for Managed Service Providers
From help desk to project management and invoicing — OneDesk is an all-in-one tool for Managed Service Providers.
Robust ticketing system
Centralize your client communication! Connect your support inbox in one click. Let clients reach out through forms, live chat, and more. Reduce bottlenecks and delayed response times with SLAs and automations.
Powerful project management
Breakdown projects into tasks or escalate tickets into tasks. Flexibly plan and visualize using the Gantt chart, Kanban board, and calendar view. Utilize task dependencies, relationships, subtasks, and more for advanced MSP project management.
Manage every client
Stay in-sync and customer-focused by bringing in your customer accounts. Easily track client communications, projects, and tickets. Automate workflows and SLAs for client organizations.
Client communication & self-service
Clients can access their tickets or raise new requests from the portal. Set-up a knowledge base, enabling clients to find solutions. Create customized request forms to make sure requests are logged with all required information.
Log accurate billable time
Log billable and non-billable time to-the-minute on project tasks and support tickets. You can track time for all your clients.
Flexible invoicing
Highly customizable
Automate your workflows
Frequently asked questions about OneDesk for MSPs
Can we use OneDesk for an MSP?
Yes, OneDesk is used by many MSPs. We offer a web widget that can be added to your website. This feature allows customers and prospects to reach out and submit tickets. You can also receive tickets via email and forms. With built-in time tracking, invoicing, and project management, you can handle many aspects of your MSP.
What OneDesk features are useful for MSPs?
OneDesk has many features that are helpful for MSPs. Your team can centralize ticket intake from multiple channels, plan projects, as well as track and bill for time.
Features include:
- Project templates
- Automations
- Custom request forms
- Real-time messaging
- Email integration
- Project and task planning
- Time tracking
- Invoicing for projects and time
- and more
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
