• Nonprofits

OneDesk for Nonprofits

A unified system means your organization, volunteers, donors, and sponsors can work concurrently. Streamline your workflow with OneDesk, an all-in-one work management software for nonprofits. 
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Why OneDesk for nonprofits?

Handle multiple organizational needs

OneDesk is project management and ticketing software for nonprofits. You can organize and track requests or inquiries, while planning and monitoring tasks and projects. With OneDesk, there’s no need to learn, pay for, and juggle multiple applications in order to handle your requests and projects.

non profit software pricing

Transparent and affordable pricing

OneDesk offers affordable pricing. Additionally, to recognize the work you do, OneDesk is happy to provide a 30% discount to all nonprofit organizations. Simply contact us and we will apply the discount to your account. 

Multi-channel help desk for nonprofits

Take in requests from email, live chat, webforms, or integrated third party apps. Requests are transformed into tickets. Better than a shared inbox, you can easily assign someone to work on a ticket, monitor its status or progress at a glance, and filter or group tickets however you need.

shared inbox view
Monitor Email Messaging

Email integration

Capture emails directly into your OneDesk account. OneDesk will create a new ticket from the email, capture attachments, and create a new donor/client record if necessary. You can respond to clients directly in OneDesk. Responses go right to their inbox. You can even set up email templates to respond automatically based on the conditions you choose.

Automate your organization's workflow

Streamline your workflow and cut down on repetitive procedures with our automation tools for nonprofits. Automations are versatile and configurable.

Automatically:

  • Send an email to update donors.
  • Create a new project from a template when a volunteer is onboarded.
  • Send a manager a notification when a timesheet is logged.
  • And much more!
professional services automation examples
non profit request forms

Collect the right information

Collect relevant and correct information with webforms. Webforms allow your clients or donors to submit items into your OneDesk account. They can submit new requests, questions, or work tasks. The benefit over email is that you can require fields to be completed. This feature ensures that when something is submitted, all the information is included.

Assign and collaborate on tasks

Keep your entire team in the loop (including donors) with built-in discussions and email notifications on tasks and projects. View your resources’ workload and easily reassign tasks for optimal time management and work distribution between teams and members.
task details view
time tracking for professional services

Track volunteer and employee hours

For nonprofits, logging and reporting on hours is important, especially when it comes to volunteers. Track and manage hours for your volunteers or employees using timers and timesheets.  Timesheets can be billable or non-billable. They can also have approval statuses, and include notes or custom fields. Timesheet data is also easy to filter, group, export, or report on. 

Create and share a schedule

Plan your team or organization tasks on the OneDesk calendar. You can schedule tasks to-the-minute on the daily or weekly views. Or, schedule long-term with the monthly view. A shared calendar keeps everyone on-track of goals and creates transparency of work. 

calendar view for marketing
gantt chart project management

Plan your tasks and projects

Plan even complex and long term projects. OneDesk’s  software for nonprofits offers many deep project management features including, task dependencies, subtasks, Gantt charts, Kanban boards, and task scoring. 

Budget tracking and invoicing

Monitor and track your budget from the OneDesk financials app. Set your rates from a variety of flexible options. Plan your tasks and projects, then log billable time to automatically generate your planned and actual cost and billing estimates. 

Create invoices for billable time and send directly from OneDesk. Or, integrate with your QuickBooks Online account to copy over or send your invoices.

budget finances app
nonprofit knowledgebase app

Knowledge base app for nonprofits

Always answering the same questions on partnerships, tax exemptions, or legal queries? Let sponsors find the answers quickly by publishing FAQ’s to the knowledge base. Increase customer satisfaction while reducing the workload on your  team.

Build a great nonprofit experience

OneDesk has definitely improved our productivity. The amount of cases we’re able to handle and manage well has been very apparent.

Program Manager

Read the case study >

Learn how other nonprofits use OneDesk

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