Help Desk & Project Management Software for Product Design & Manufacturing Firms

Provide Superior Customer Support: OneDesk’s built-in help desk software lets you capture, assign, and respond to support tickets from one centralized place. Simultaneously hold private internal conversations and separate client-facing discussions on the same ticket.

In OneDesk you can share projects with the entire team, with specific members such as vendors, designers, and customers, or keep them private. Everyone sees only what pertains to them and this, in turn, will increase efficiency. You can view your resources’ workload and easily re-assign tasks for optimal time management and work distribution between teams and members.

Extract data and create insightful reports in OneDesk using pre-created templates or by customizing your own. Automatically schedule and email Excel or PDF documents. Easily determine the total number of hours spent on each client, and the breakdown by department, task, and project.

Carry your OneDesk around with you. Our mobile app connects to your OneDesk account so you can:

• Access, create, and reply to Help Desk tickets.
• Get notified of new assignments.
• Log work with timers & timesheets.
• Create new tasks and submit them to your projects.

Capture and respond to customer emails directly from your OneDesk account. OneDesk will create a new ticket from the email, capture attachments, and create a new customer record if necessary.

Always answering the same questions on store procedures, methods, or account-related issues? Let customers find the answers quickly by publishing FAQ’s to the knowledge base. Increases customer satisfaction while reducing the workload on your support team.