Helpdesk and Project Management Software for Product Design & Manufacturing Companies
One tool for all members of your product design, development and manufacturing teams.
You need one repository of truth for all your product data: product ideas, customer requirements, design files, tasks, documents and more. Most importantly it all needs to be connected through a collaborative workflow. OneDesk can help you get all your work organized and your communication processes humming like a well-oiled machine.
|Rocket Industrial is a national distributor of packaging supplies, software and equipment. Rocket Industrial continues to Package with Less™ and work towards their million pound promise of removing 1,000,000 lbs of packaging material from the waste stream annually. Read their case study HERE.|
Provide Superior Customer Support: OneDesk’s built-in help desk software lets you capture support tickets, assign and respond to them from one centralized place. Simultaneously hold private internal conversations and separate client-facing discussions on the same ticket.
Online Team Collaboration and Project Tracking: Plan your projects, tasks, cost, and schedule within OneDesk. Discuss tasks and issues with your team and customers, and capture hours worked using timesheets or work timers. In OneDesk you can track tasks and issues together, view your tasks/projects as Gantt charts, and generate reports.
Communicate with Customers on Concept & Design
In OneDesk you can share projects with the entire team, with specific members such as vendors, designers, customers, or keep them private. Everyone sees only what pertains to them; and in turn, will increase efficiency. You can view your resources’ workload and easily re-assign tasks for optimal time management and work distribution between teams and members.
100s of Integrations
You can connect OneDesk to hundreds of web applications:
- Connect with accounting software for better billing and invoicing support
- Connect with identity providers to enable SSO for your users and customers
- Connect with CRM software and link to customer profiles while viewing tickets
Extract data and create insightful reports in OneDesk using pre-created templates or by customizing your own. Automatically schedule and email Excel or PDF documents. Easily determine the total number of hours spent on each client, and the breakdown by department, task, and project.
Assign Tasks to Teams
Keep your entire team in the loop (including customers) with built-in discussions and email notifications on tasks and projects. View your resources’ workload and easily reassign tasks for optimal time management and work distribution between teams and members.
Carry your OneDesk around with you. Our mobile app connects to your OneDesk account so you can:
- Access, create, and reply to Help Desk tickets
- Get notified of new assignments
- Log work with timers & timesheets
- Create new tasks and submit them to your projects
Live Chat with Customers
OneDesk includes a web-portal designed especially for your clients. Engage with them on your website and allow them to report issues, make suggestions, and receive answers. The web portal is completely customizable – you can change the appearance, features, behaviour, and client permissions.
Capture and respond to customer emails directly from your OneDesk account. OneDesk will create a new ticket from the email, capture attachments, and create a new customer record if necessary.
Customer Web Portal
OneDesk includes a web-portal designed especially for your customers. Engage with them on your website and allow them to report issues, make suggestions, and receive answers. The web portal is completely customizable – you can change the appearance, features, behaviour, and customer permissions.
Knowledge Base & FAQ
Always answering the same questions on store procedures, methods, or account related issues? Let customers find the answers quickly by publishing FAQ’s to the knowledge base. Increases customer satisfaction while reducing the workload on your support team.
OneDesk can be customized to your preferences. With hundreds of options, you can change colours, layout, create custom messages, intelligent automations, and more.