OneDesk for Retail

OneDesk is a single platform for retail teams to get a hold on their client support and project management.

Why OneDesk for retail?

Multi-channel support

OneDesk’s retail help desk software centralizes client and supplier inquiries from multiple channels such as email, support portal, web form, and more. It ensures queries are promptly addressed and never missed, enhancing client satisfaction.

Plan tasks & projects

Track tasks, projects, and campaigns from product launches to store openings. OneDesk helps by standardizing workflows, automating repetitive tasks, and allowing for transparency and accountability of progress and assignments.

Boost efficiency

Features like canned responses, automations, and the AI chatbot enable your team to save time and handle tickets efficiently. By streamlining your support you reduce costs and boost customer satisfaction.

Improve collaboration

Facilitate communication and collaboration with assignments, file sharing, and real-time updates. OneDesk helps by providing in-context communication on tasks, requests, and projects.

Provide effective self-service

Reduce costs by minimizing repetitive support requests. OneDesk provides a self-service knowledge base that you can customize with articles, guides, and FAQs.

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Evaluate OneDesk for yourself with our completely free 14-day trial.