OneDesk for Wholesale
OneDesk is a single platform for wholesale teams to conquer their customer support and task management.
Why OneDesk for wholesale?
Get a handle on customer support
Capture client requests, feedback, or issues into one common place. OneDesk takes in communication from multiple support channels such as email, custom forms, live chat, and more. Easily assign, prioritize, categorize, and resolve requests from your centralized dashboard.
Plan tasks & projects
Track tasks like order processing or delivery status. OneDesk helps by standardizing workflows, automating repetitive tasks, and allowing for transparency and accountability of progress and assignments.
Optimize time & resources
Keep your tasks and resources in sync. OneDesk gives a clear view of who’s available or over capacity, so you can plan optimally. Plus, log time to-the-minute so you can budget and bill accurately.
Improve collaboration
Facilitate communication and collaboration with assignments, file sharing, and real-time updates. OneDesk helps by providing in-context communication on tasks, requests, and projects.
Provide effective self-service
Reduce costs by minimizing repetitive support requests. OneDesk provides a self-service knowledge base that you can customize with articles, guides, and FAQs.
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Work Management for Wholesale Support