OneDesk for Construction IT Professional Services Automation
How does OneDesk help my IT team?
Construction IT: Smooth Tech for Project & Client Management
Solve Site IT Issues Quickly with Organized Tickets
Construction IT teams, OneDesk's ticketing is perfect for managing tech support for various sites and projects. Whether issues arrive via email, chat, or a dedicated support form, they all become trackable tickets. Create custom views for 'Jobsite Connectivity Issues' or 'Software Glitches.' Implement SLAs to prioritize urgent tech problems impacting operations. Reporting gives insights into common IT issues across construction sites.
Reliable IT Support Portal for Your Construction Projects
Offer your construction project teams and clients a straightforward IT support portal. They can log IT issues or request assistance using clear ticket forms, ensuring all requests are tracked. Live chat provides immediate help for urgent tech problems on-site or in the office. A knowledgebase can offer solutions to common IT issues, empowering users to solve minor problems themselves. This means less downtime and more productive construction operations.
Automate IT Support for Construction Project Sites.
IT teams supporting various Construction sites need efficient request handling. OneDesk's automations are perfect for this. Our versatile system lets you build workflows for common IT support requests, from equipment setup on a new site to software troubleshooting. New support tickets can be automatically triaged by issue type or site location. They are then routed to the IT specialist best equipped to handle them. You can also use automated replies to acknowledge ticket receipt and provide estimated resolution times. OneDesk helps your IT team manage support more effectively. This ensures field operations run smoothly with minimal tech disruptions.
Support IT Projects for Construction Sites
Supporting tech across various job sites can be a real puzzle. OneDesk helps you manage all your IT projects and support tickets for your construction operations. Our robust features include tools for planning new site setups, tracking tech issues, and managing IT equipment everywhere. The platform is versatile, handling everything from network installs to software updates on-site. With OneDesk's unique scalability, your IT support can grow easily as your company takes on more construction projects and new tech.
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