OneDesk for Construction IT Work Management
How does OneDesk help my IT team?
Support Construction Tech Needs and Project Setup
Resolve Construction Tech Issues with Clear IT Tickets
Supporting construction sites means varied IT requests. OneDesk captures issues via email, chat, or forms as tickets. Create custom views to see tickets by site location or issue type (network, software). Track resolution times against SLAs. Report on recurring problems across sites.
Easy Tech Request Submission via Online Forms
Manage IT projects for new construction sites by breaking down network setup or software deployment into subtasks. Link hardware procurement tasks to configuration tasks using dependencies. Use OneDesk's scheduling to plan rollouts around construction phases. Keep IT tasks organized across multiple locations.
Log IT Support Time for Construction Tech
IT teams supporting construction sites need to know how much time is spent on support vs. projects. Log time against support tickets or IT project tasks using OneDesk's timer or timesheets. See which sites or systems require the most IT effort. This helps manage IT workload and resource allocation.
Assign and Monitor Construction Tech Support Tasks
Handle IT support for construction sites more effectively using OneDesk automations. Automatically assign tickets based on site location or reported issue type (network, hardware). Send automated replies confirming receipt of support requests. Escalate urgent tickets automatically if not addressed within SLA.
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