OneDesk for Construction Operations Professional Services Automation

For Construction Operations teams, keeping projects running smoothly is key. OneDesk helps you manage schedules, resources, and tasks efficiently, so you can deliver on time and on budget. Let's simplify your day-to-day.
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How does OneDesk help my Operations team?

Construction Ops: Efficient Projects & Happy Clients

Operations teams in Construction, efficiency on site and in planning is everything. OneDesk helps you streamline project workflows, manage resource allocation (like equipment and crews), and track progress against schedules. You can easily monitor daily tasks and address any roadblocks quickly. Our platform gives you a clear overview of all ongoing projects. This means better coordination, reduced delays, and smoother project execution from start to finish.

Log Site Issues & Tasks Easily with Ticketing​

Construction Operations teams, imagine your site supervisors logging equipment malfunctions or material shortages as tickets directly from their mobile devices using OneDesk. These tickets, also from email or forms, can be organized in views like 'Critical Equipment Downtime' or 'Daily Site Reports.' SLAs ensure quick responses to issues impacting progress. Reporting helps identify frequent operational bottlenecks or safety concerns.

Construction Clients View Site Progress, Request Help via Portal​

Enable your construction clients to track site progress and operational updates directly through a client portal. They can report issues or request operational support using custom ticket forms, making sure requests go to the right people. Live chat allows for immediate communication on urgent operational matters. A knowledgebase can provide clients with information on site procedures or safety protocols. This keeps your operations smooth and clients well-informed.

Optimize Site Operations with Automated Workflows.​

Operations teams in Construction aim for smooth and efficient site management. OneDesk's professional services automations directly support this goal. Our versatile platform helps you create custom workflows for daily site reports, equipment requests, or safety incident logging. New operational tasks or issues can be automatically triaged by site or priority. They are then routed to the relevant site manager or operations coordinator for action. You can also set up automated replies to confirm task assignments or provide updates on issue resolution. OneDesk helps streamline your site operations. This leads to better productivity and control over your construction projects.

Improve Construction Operations​

Track Progress

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